Consultant EMR Operations, Training & Support

SunState Medical Specialists•Cape Coral, FL

8d•Remote

About The Position

The Consultant is responsible for managing the ModMed clinical application system within SunState Medical Specialists. This role acts as a liaison between SunState Medical Specialists and field staff to ensure proper implementation and maintenance of system functionality, processes, and workflows. Key responsibilities include coordinating system implementation, identifying process improvements, and conducting reporting, auditing, and training. This is a remote, 6–8 month full-time contract role with a preference for candidates located in Florida or on the East Coast to better support market go-live activities. Highly qualified remote candidates from other locations may also be considered.

Requirements

Bachelor’s degree in health care, IT or business-related field required.
Minimum of five to seven (5-7) years of experience with PM/EHR in practice management setting.
Experience with information systems, clinical software, and other computer applications.
Proficient knowledge of Medical Terminology.
Ability to multi-task and work in a fast-paced, high-volume environment.

Nice To Haves

Project management experience preferred.

Responsibilities

Serves as the primary contact and subject matter expert (SME) for clinical applications and systems.
Manages and resolves complex application issues in coordination with SunState Medical Specialists.
Supports the development, implementation, and optimization of clinical application systems, including training, user support, and monitoring system usage.
Conducts end-user process audits and provides findings and recommendations to leadership.
Maintains deep knowledge of clinical system functionality, limitations, and operational workflows.
Acts as a resource for clinicians, managers, and staff on system capabilities and best practices.
Develops and delivers training and retraining on system modules to ensure proper use by physicians and staff, evaluating effectiveness as needed.
Establishes policies, procedures, and best practices for clinical application systems.
Leads system implementation and staff training for newly acquired practices.
Serves as a liaison between Sunstate Medical Specialists and field staff to ensure system functionality and workflows are properly implemented and maintained.
Coordinates implementations, identifies process improvements, and supports reporting and auditing activities.
Participates in relevant user groups or professional organizations to stay current on best practices and industry developments.
Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.