EMR Educator

Computer Task Group, Inc•San Diego, CA

6d•$120,000 - $130,000•Onsite

About The Position

CTG is seeking to fill an EMR Educator position for our client. Location: San Diego, CA Duration: 2 years Duties: Deliver provider new hire EMR training classes multiple times per month Coordinate post-training follow-ups, including one-on-one support and training for tools such as Dragon, PowerChart Touch, and AI Scribe Provide backup support for provider onboarding sessions Design, develop, and maintain EMR training curriculum and materials in partnership with Clinical Informatics Collaborate with cross-functional teams to support system upgrades, implementations, and go-live events Develop and execute go-live training and support plans Track, analyze, and report training metrics, including user engagement, onboarding effectiveness, and system adoption Identify provider optimization opportunities using analytics and system data Plan and deliver special training sessions and division-specific educational programs Lead curriculum development initiatives and customize training for various clinical workflows Manage and maintain learning platforms such as eCoach and LMS tools Support ongoing end-user adoption, sustainment strategies, and performance improvement initiatives Manage EMR-related support tickets via ServiceNow and provide troubleshooting assistance Provide on-site support (1–2 days per week) and participate in system implementations Act as a liaison between end users, training teams, and technical/clinical stakeholders Contribute innovative ideas to enhance training effectiveness and overall system utilization

Requirements

Strong expertise in EMR training development and delivery
Proficiency with Learning Management Systems (LMS) and eLearning development tools
Solid understanding of clinical workflows, patient care processes, and healthcare operations
Knowledge of change management principles and performance improvement methodologies
Advanced proficiency in Microsoft Office Suite
Strong analytical skills with the ability to interpret training and performance data
Excellent organizational, planning, and time management skills
Strong interpersonal, communication, and conflict resolution abilities
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
High attention to detail and critical thinking capabilities
Ability to foster teamwork and exceed customer expectations
Minimum 3 years of EMR training and development experience
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
Bachelor’s degree in a clinical field, education, or related discipline, or equivalent experience

Nice To Haves

Knowledge of adult learning theory, motivation, and instructional design best practices
5+ years of experience in eLearning or web-based training design and development
5+ years of clinical informatics and/or healthcare training experience
Master’s degree in Education, Training, Informatics, or related field

Responsibilities

Deliver provider new hire EMR training classes multiple times per month
Coordinate post-training follow-ups, including one-on-one support and training for tools such as Dragon, PowerChart Touch, and AI Scribe
Provide backup support for provider onboarding sessions
Design, develop, and maintain EMR training curriculum and materials in partnership with Clinical Informatics
Collaborate with cross-functional teams to support system upgrades, implementations, and go-live events
Develop and execute go-live training and support plans
Track, analyze, and report training metrics, including user engagement, onboarding effectiveness, and system adoption
Identify provider optimization opportunities using analytics and system data
Plan and deliver special training sessions and division-specific educational programs
Lead curriculum development initiatives and customize training for various clinical workflows
Manage and maintain learning platforms such as eCoach and LMS tools
Support ongoing end-user adoption, sustainment strategies, and performance improvement initiatives
Manage EMR-related support tickets via ServiceNow and provide troubleshooting assistance
Provide on-site support (1–2 days per week) and participate in system implementations
Act as a liaison between end users, training teams, and technical/clinical stakeholders
Contribute innovative ideas to enhance training effectiveness and overall system utilization