Consultant - Ecommerce Solutions

Wesco • Glenview, IL

16h • Remote

About The Position

This role is for a Consultant – Ecommerce & Digital Solutions with 3–5+ years of experience in driving adoption, usage, and optimization of enterprise digital platforms. The consultant will lead tool implementations, business process transformations, and user enablement initiatives across internal and external stakeholders. The ideal candidate is highly analytical, with hands‑on experience using Power BI for insights, ServiceNow for workflow and escalation management, and data‑driven analysis to identify bottlenecks and improve performance. The consultant is expected to translate complex technology into clear, actionable solutions through training, demonstrations, and stakeholder engagement.

Requirements

• Bachelors Degree is required.
• 3-5 years of direct work experience in project management capacity.
• Interpersonal, conflict management, and negotiation skills.
• Problem-solving skills and the ability to analyze workflow and processes required.
• Adept at conducting research into project-related issues.
• Ability to effectively prioritize and execute tasks.
• Strong written and verbal communication skills required.
• Strong computer skills required.

Responsibilities

• Supported and managed a defined portfolio of ecommerce and digital solutions, driving adoption, engagement, and measurable usage improvements across internal teams and external users.
• Led end‑to‑end implementation efforts, including requirements gathering, process analysis, configuration support, business process modifications, and coordinated rollouts.
• Delivered engaging solution demonstrations and tailored training sessions; created and maintained clear, user‑friendly training collateral, guides, and onboarding documentation.
• Leveraged Power BI to analyze adoption metrics, user behavior, and operational performance, translating data into insights and recommendations for leadership.
• Utilized ServiceNow to manage incidents, requests, and escalations; served as an escalation point for complex or non‑standard issues requiring cross‑team coordination.
• Maintained detailed action‑item and issue tracking to ensure timely responses, accountability, and clear visibility into project status and risks.
• Assisted with planning and execution of project and stakeholder meetings, including agenda development, material preparation, and follow‑up communications.
• Monitored project execution to ensure milestones were met and team members contributed effectively, proactively addressing risks or delays.
• Identified workflow inefficiencies and process bottlenecks through analytical review; partnered with management to design and implement practical, scalable solutions.
• Prepared concise progress reports and dashboards highlighting key metrics, trends, risks, and next steps for leadership and stakeholders.
• Acted as liaison between business users, technical teams, and management during project planning, research, analysis, and solution delivery.
• Performed incidental project management activities, including research, data analysis, documentation, testing coordination, and delivery of assigned action items.
• Served as team lead on small projects, providing structure, direction, and communication to ensure successful and on‑time delivery.

Benefits

• paid time off
• medical coverage
• dental coverage
• vision coverage
• retirement savings plans
• participation in a bonus or sales incentive plan (for eligible positions)
• commission structure (for certain sales roles)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees