Consultant, Customer Experience & Business Process Improvement (CX&BPI), HPE Operations

Hewlett Packard Enterprise • Spring, TX

14d • $105,500 - $243,000 • Hybrid

About The Position

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world. We’re solving the world’s most complex challenges, and our people are at the forefront of progress.
The Customer Experience & Business Process Improvement (CX & BPI) team is a global team of senior, certified professionals, with decades of cross-functional and cross-industry experience in driving transformation and customer experience, problem solving and bringing outside-in perspectives. Our vision is to be the team that shapes and drives what’s next for HPE. Our mission is to turn bold ideas & complex challenges into sustainable business impact, powered by breakthrough innovation & world-class customer experience.

Requirements

• Bachelor's or Master's degree in Business Management, Engineering or equivalent or Relevant experience supporting cross-functional, strategic or transformation projects.
• Experience supporting transformation/improvement programs; define and establish program structure and governance frameworks, KPI measurement, benchmarking, stakeholder management, financial management
• Requires 6 – 10 years of relevant experience
• Growth Mindset: curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adopts new ideas and approaches.
• Collaborative: works well with others; builds strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration
• Adaptable communicator: ability to clearly and effectively convey ideas and updates (in both verbal and written communication) across all levels of the organization.
• Goal orientated: works independently, directing their initiative, ownership and energy to getting things done and achieving results.
• Flexible and Organized: professional and structured approach to program delivery; ability to work under pressure and to tight timescales with minimal supervision.
• Strategic thinker and problem solver: proactively anticipates issues and identifies practical solutions through analysis of data and application of business and technical acumen
• Prioritization skills: comfortable working within a complex and global environment, with different stakeholder and interest groups
• Influence and negotiation skills: ability to build strong relationships with multiple senior stakeholders to shape programs from high level objectives, address concerns and effect change.
• Excellent Microsoft Office skills

Nice To Haves

• Project management certification such as PMP/PMI certification
• Lean Six Sigma or equivalent improvement framework
• Change management experience
• Management Consulting experience
• Advanced facilitation skills
• Previous experience in the technology industry and/or one of the areas of Supply Chain (Plan, Source, Manufacture, Deliver), Sales Operations, Product Management & Support / Services.

Responsibilities

• Facilitate the definition of business/operations strategy for a focused program, by engaging and influencing senior leaders
• Support cross-functional transformation projects by identifying opportunities, building solutions, implementing solutions across different teams
• Apply frameworks and best practices to evaluate the transformation program’s readiness to launch, developing action plans, leading program mobilization efforts, and providing advisory and program management services throughout the life of the program
• Evaluate and analyze data to support business strategy/operations improvements
• Re-engineer processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change
• Define and execute change management initiatives in support of strategy and process changes, including stakeholder assessments and communications
• Foster organization wide collaboration in solving problems
• Engage and work with senior stakeholders

Benefits

• A competitive salary and award-winning benefits
• A diverse, inclusive, and supportive culture
• Growth through professional development, on-the job learning and stretch assignments
• A network of talented and motivated colleagues
• Work-life balance and support for career development
• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree