Consultant, Business Delivery - Business Insurance Operations Knowledge Management

Travelers • Hartford, CT

7d

About The Position

Business Insurance (BI) Operations Operational Effectiveness is looking for a talented Business Delivery Consultant to join their Knowledge Management (KM) team. This role offers a unique opportunity to make an immediate impact by preserving and evolving critical institutional knowledge across Business Insurance Operations, while also helping to shape the future of KM through AI-assisted content workflows.

Requirements

• 2+ years of related experience.
• Strong Written Communication: Disciplined approach to documentation, content quality, and knowledge base stewardship.
• Exposure to strategy development, project management, or software delivery.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and deadlines.

Nice To Haves

• 3+ years of related experience.
• Experience within the Property and Casualty industry.
• Content Strategy & Governance: Ability to structure, govern, and maintain a high-quality knowledge base supporting an assigned line of business.
• AI Operations Fluency: Proficiency in AI prompting and experience with AI-assisted content tools and emerging KM technologies.
• Information Architecture: Ability to apply information architecture principles to improve knowledge base organization and usability.

Responsibilities

• Contribute to the maturation of the KM discipline by advancing content governance practices and information architecture standards to drive measurable improvements to search and retrieval.
• Apply AI prompting skills and AI-assisted content workflows to improve knowledge creation and delivery across the team.
• Support team capacity and operational continuity as the KM function evolves its delivery model to meet current and future business demands.
• Own and steward the knowledge base across BI OPS, ensuring content is accurate, organized, and current.
• Develop and maintain strong relationships with line-of-business stakeholders to ensure contextual accuracy of the knowledge base.
• Translate business visions into actionable strategies and capabilities.
• Collaborate in discussions to define solution value.
• Understand organizational needs and requirements to inform solutions.
• Help define customer-facing and analytic capabilities aligned with strategic goals.
• Refine business needs, solutions, and process flows with business leaders.
• Partner with business leaders to ensure successful project delivery.
• Support strategy roadmap development, including timeframes, deliverables, and dependencies.
• Assist in risk management and issue escalation.
• Perform other duties as assigned.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed