Consultant aux ventes Samsung Galaxy/Samsung Galaxy Consultant – Centre Eaton de Montréal

OSL Retail Services Inc • Montreal, QC

9d • CA$22 • Onsite

About The Position

Samsung and OSL have partnered to operate Samsung Experience Stores across Canada. Samsung is a global leader in technology, opening new possibilities for people around the world. OSL is a dynamic, inclusive, and people-focused company that provides outsourced sales solutions to some of North America’s largest Fortune 500 companies. We believe in great people doing great things every day. We’re also proud to have been recognized as one of Canada’s Best Managed Companies two years in a row. We’re looking for passionate, driven, and enthusiastic individuals excited to work for a leading brand like Samsung. You’ll have the opportunity to become a global expert in a cutting-edge industry. Pretty awesome, right? You’re a tech guru. You’re eager to master the latest technologies and provide exceptional customer service. Naturally, you’ll be expected to meet sales goals and be a strong ambassador for the Samsung brand. You’re passionate and ready to grow your skills in a fast-paced, fun, and energetic work environment. And luckily, you’ve got an outgoing personality and love working with people… we’re like a family.

Requirements

• At least 2 years of retail experience.
• Up-to-date on new technologies and trends; strong knowledge of tech and ability to diagnose and repair electronics.
• Represent the Samsung brand in every customer interaction and genuinely care about their individual needs.
• Strong interpersonal, communication, and presentation skills to collaborate with others, motivate team members, and lead training sessions when needed.
• Proven coaching and leadership skills in a retail environment; experience in wireless or electronics is considered an asset.
• Detail- and results-oriented, able to juggle multiple priorities with a sense of urgency.
• Effective decision-making and problem-solving abilities with a strong customer service focus.
• Ability to deliver outstanding service while adhering to operational standards.
• Flexible to work non-traditional hours, including holidays, evenings, and weekends, depending on retail business needs.
• Excellent command of the French language is essential for regular communication with clients and written documentation.

Nice To Haves

• experience in wireless or electronics is considered an asset.

Responsibilities

• Reporting to the Operations Manager, the Galaxy Consultant handles product troubleshooting and diagnostics on behalf of customers while addressing their needs in an appropriate manner.
• Deliver excellence in customer service and build relationships by educating consumers on how to effectively use Samsung products.
• Make outbound calls to customers, when needed, to ensure they are aware of repair processes.
• Liaise with sales managers to train staff on repairs, warranties, trade-ins, and returns.
• Maintain productivity standards related to service quality, prompt issue resolution, and customer satisfaction.
• Coordinate and support in-store demos and scheduled events, assist with corporate initiatives, and help manage foot traffic during peak hours.

Benefits

• Base hourly wage of $22/hour; we recognize and reward commitment to service and sales excellence.
• Exciting incentive programs.
• Comprehensive health and dental benefits.
• Discounts on the latest wireless technology.
• A great employee referral program.
• Ongoing training (online and in-class) to support your personal and professional development.
• Career growth opportunities at the local, regional, and national level.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed