Consultant - ADL

Marsh McLennan

2d•Hybrid

About The Position

Marsh McLennan Agency's East Region is a leader in the employee benefits marketplace. Our associates simplify employee health and welfare benefits and risk management for regional, national, Fortune 500 and Fortune 1000 companies. We value integrity, collaboration, passion, innovation, and accountability, and we are committed to making a difference in the moments that matter for our colleagues, clients, and communities. As a member of the Absence, Disability, & Life group, the Consultant is responsible for providing day-to-day support and provide consulting services for clients. As the Consultant, he/she will serve as the guardian of the strategic customer relationship and orchestrates the deployment of corporate-wide resources to provide comprehensive products and services. This entails supporting the overall Absence, Disability, & Life consulting practice relative to revenue growth and service needs as well as being accountable for the retention, development, servicing and expansion of their assigned accounts. The incumbent individual will lead and collaborate with the dedicated Client Services Team to his or her key accounts. This is a highly collaborative position, in which the work is varied and involves a high degree of complexity. Frequent contacts with clients, vendors, carriers and internal departments including sales, marketing, HR, Finance, IT and other functional areas both within MMA East and designated key accounts will occur. This position is expected to operate independently and provide appropriate information and direction to other individuals. Contacts will include sensitive and confidential information.

Requirements

Bachelor’s degree or equivalent work experience preferred.
Minimum of 5 years’ experience within Absence, Disability, & Life client management and consulting.
Client Service experience in Benefits Brokerage/Insurance industry, including large (F500 and/or 5,000+ employees) is preferred.
Excellent working knowledge in Client Relationship Management (CRM) software and the Microsoft Office Suite, including Visio, Project, Word, Excel, Access, and Outlook is required.
Demonstrated track record of success in sales and client management.
Proven ability to successfully manage multiple clients of various complexity simultaneously, prioritize projects, meet deadlines, and operate in a fast-paced work environment.
Strong account planning, project management, and project planning skills.
Proven ability to build rapport while providing superior customer service and maintaining positive relationships with internal teams and client contacts.
Strong organizational and management skills with strong attention to detail and follow-through.
Excellent analytical, problem solving, risk management, and decision making skills.
Possess proactive mindset to seeks information to create effective solutions.
Excellent communication skills (including writing, speaking and presentations).
Ability to lead team development and motivate others.
Skills in delegating tasks and responsibilities.
Must be able to effectively interact with people at all levels inside and outside of the company.

Responsibilities

Manage Marsh McLennan Agency East Region’s Absence, Disability, & Life Consulting Team calendar of events and related project plans to ensure deadlines are met.
Support preparation for and participates in client financial management and renewal analysis meetings as well as annual client project planning and benefits strategy meetings.
Participate in development, implementation and management of health management strategies and programs.
Review plan documents, SPDs and vendor contracts to ensure accuracy with client expectations, legal compliance requirements and administration best practices.
Support client and MMA East team activities around labor negotiations.
Support clients with labor contract interpretation, implementation and ongoing administration of benefits provisions.
Interpret plan documents to help clients answer participants’ benefits and/or claims questions and/or appeals.
Support clients with open enrollment and new hire processes and timing.
Assist in developing and providing training for client benefits staff on benefits programs, procedures and practices.
Assist with standard benefits communication materials, as needed.
Coordinate and manage special client projects, such as dependent eligibility audits, claim audits, and benefit statement reports.
Manage plan implementations including new vendors and/or plan changes.
Manage new client on-boarding.
Help establish and implement a semi-annual vendor services meeting and performance review structure that involves the client, vendor and MMA.
Define vendor performance expectations, guarantees and measurement system.
Complete vendor performance reviews in preparation for the meetings and negotiations.
Organize and facilitate the vendor meetings.
Prepare/distribute meeting notes and facilitate follow-up process with carriers to ensure deliverables are completed.
Serve as the primary source for day-to-day client support for claims, billing, eligibility, etc., issues and resolutions.
Manage project plans with client and vendor administration systems and staffs involving systems changes, plan design and provision changes.
Audit vendor plan documentation and administration systems to ensure appropriate compliance with plan documents and provisions.