Consultant, Active Directory Entra ID Specialist

CIBC•Toronto, ON

1d•Hybrid

About The Position

You’ll be joining CIBC’s Identity Operations and Service Excellence team, accountable for maintaining and supporting CIBC's Enterprise Identity Infrastructure. Services that the team is accountable for include Active Directory, Entra ID, Radiant Logic Virtual Directory Services, Entra connect, Quest Active Roles Server, SSO services, Azure MFA, Entra Connect, Conditional Access Policies, and File & Data Governance. You’ll be responsible for maintaining the non-production and production infrastructures and applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts. Please note that this role has a requirement for on-call support (on a rotation) to ensure 24x7 support is maintained.

Requirements

5 years experience in Implementing and supporting Active Directory and Entra ID backend infrastructure.
Knowledge and expertise with Active Directory related 3rd party tools for monitoring/logging/security, Entra connect, creating scripts and building automation using PowerShell.
Experience in Operations and Security, with single sign-on services Saml/OAuth/OpenID, Radiant Logic Virtual Directory Services, Quest Active roles server, certificate management, LDAP, DNS, GPO management, MFA, conditional access policies.
Must have experience in managing and maintaining windows servers.
Bachelor’s degree or equivalent in Computer Science or Technical discipline.

Responsibilities

Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs.
Manage issue logs and ad-hoc requests.
Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.
Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients.
Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and standards changes.
Promote and support the concepts, products and services of the Identity Services teams.
Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy) develop and maintain productive relationships with Technology, QA, Project team and others.
Research, analyze and support the development and implementation of new and/or revised policies, procedures and standards.
Investigate, analyze and provide recommendations on issues and system outages.
Provide consulting, solutioning and testing for select base and project intake work.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development