Construction GPS Technology Support Specialist

Ziegler Caterpillar • Altoona, IA

3d • $27 - $32 • Hybrid

About The Position

Ziegler CAT has a full-time, Construction Technology Support Specialist opening. This position will provide technical support to Ziegler’s customers, field service technicians and sales staff regarding current technology product line. The technical support position will allow customers to communicate after the sale with individual’s best suited to handle their technical questions and issues. This position will focus on helping internal and external customers efficiently use their equipment in the field.

Requirements

• High school diploma required
• Exceptional communication skills – ability to effectively present technical information and train new users
• Ability to learn heavy equipment operation for the purpose of demonstration and training
• Customer service oriented
• Technical understanding of computer networks, systems and software

Nice To Haves

• 4 year Bachelor’s degree preferred
• Knowledge of and experience with the following is preferred: Construction Technology such as Trimble, AccuGrade, CAT Grade Control

Responsibilities

• Represent Ziegler technology grade control products including CAT, Trimble, Spectra, and others as they are sold to Ziegler’s Construction market
• Work with Ziegler’s product managers to improve current product offering
• Work with Ziegler product support field technicians to improve field repairs and to communicate troubleshooting standards
• Coordinate and communicate with technical team to complete component support initiatives, identify warranty issues, facilitate product repairs and address other administrative tasks as required
• Prepare equipment for customer sales, at times lifting and moving bulky equipment
• Install and troubleshoot technology in the field, at times climb on to equipment in the field to demonstrate the use of technology to customers
• Communicate with manufacturers to identify common failure causes and receive information related to product life
• Resolve customer problems in a timely manner (via telephone calls, job site visits, office calls, etc.)
• Remove and installs GPS equipment as necessary in order to diagnose technical issues and failures
• Assist in classroom training with Training Coordinator to support Ziegler University of Position Technology
• Perform back-up sales support when product manager is not available

Benefits

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance
• Advancement opportunities
• Safe, clean, and friendly work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED