Construction Quality Manager

Microsoft•Phoenix, AZ

9h•$97,600 - $206,400

About The Position

Microsoft Cloud Operations + Innovation (CO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering trusted experience to customers and partners worldwide. We are looking for a passionate individual to help build the network that powers the world’s largest online services. A Microsoft Construction Quality Manager is responsible for governing the quality management system, auditing contractor quality performance, managing NCRs and quality metrics, identifying risks before they impact commissioning or operations, and ensuring data centers are delivered ready to perform—not just ready to complete.

Requirements

Bachelor's Degree in Construction Project Management, Architecture, Engineering, or related field AND 5+ years related experience OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

Bachelor's Degree in Construction Project Management, Architecture, Engineering, or related field AND 7+ years related experience OR equivalent experience.
7+ years experience working on data center projects.

Responsibilities

Ensure facilities are built in accordance with design requirements, specifications, and Microsoft quality standards.
Promote a "Right First Time" culture to reduce rework, delays, and operational risks.
Verify General Contractors are executing their Quality Management System (QMS).
Conduct routine quality audits, inspections, and field observations.
Validate contractor compliance with Division 01 requirements, quality plans, inspection processes, and documentation requirements.
Initiate and manage Non-Conformance Reports (NCRs).
Ensure corrective actions are developed, implemented, and verified.
Escalate unresolved quality issues to project leadership.
Trend recurring quality problems and drive systemic corrective actions.
Establish and maintain project quality plans.
Review and align contractor quality plans before mobilization.
Standardize quality processes across projects and campuses.
Govern Inspection & Test Plans (ITPs).
Define hold points, quality gates, and documentation requirements.
Ensure Installer Verification Checklists (IVCs) and readiness requirements are met before commissioning milestones.
Administer quality tracking systems (Nexus/ACMS).
Monitor issue closure timelines and SLA performance.
Produce dashboards and quality metrics for leadership visibility.
Perform field inspections and observations.
Monitor workmanship trends and installation quality.
Verify contractors are following approved procedures and specifications.
Provide early identification of risks that could impact commissioning, IST, or turnover.
Support energization and commissioning readiness reviews.
Ensure documentation, inspections, punch lists, and quality issues are appropriately closed prior to turnover.
Partner with Commissioning Managers and Operations to improve startup outcomes.
Analyze trends across campuses and metros.
Capture lessons learned.
Recommend process improvements that improve quality performance and reduce recurrence of defects.
Hold GCs accountable for their QA/QC responsibilities.
Monitor closure performance and response times.
Reinforce that workmanship quality remains the responsibility of the contractor. Microsoft Quality provides oversight and assurance.