Construction Phase Manager

UNION HOME MORTGAGE•Strongsville, OH

1d•Onsite

About The Position

The Construction Phase Manager is responsible for the oversight, execution, leadership, and continuous improvement of Union Home Mortgage’s Construction to Permanent (C2P) lending operations from loan closing through the construction phase and final conversion to permanent financing. This is an upper level management position responsible for directly managing, training, supervising, and scaling a growing team of Construction Loan Management Partners (CLMPs). Ensures operational excellence, compliance integrity, system effectiveness, and strong builder, retailer, and borrower relationships that drive repeat business while minimizing risk to UHM. Serves as the primary authority and escalation point for construction loan management, owns construction related policies, procedures, workflows, and system functionality, and reports directly to the VP of Construction & Manufactured Housing Lending. At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

Requirements

Minimum 10 years of mortgage banking experience
Minimum 5 years of Construction to Permanent (C2P) lending experience
Minimum 5 years of Encompass LOS experience (required)
Proven experience leading, training, and supervising operational teams
Demonstrated ability to manage complexity, scale operations, and mitigate risk
No formal education requirement beyond relevant experience

Responsibilities

Oversee all Construction to Permanent loans from post closing through construction completion and conversion to permanent, fully amortizing terms
Ensure loans are administered in accordance with loan agreements, approved construction budgets, inspections, and internal policies
Coordinate effectively with Closing, Servicing, Underwriting, Compliance, IT, and other partners to ensure seamless construction phase execution
Proactively identify and mitigate operational, financial, and compliance risks associated with construction lending
Directly manage, train, mentor, and supervise Construction Loan Management Partners
Lead by example with a hands on leadership style and willingness to perform any task expected of the team
Foster a culture of accountability, continuous improvement, collaboration, and service excellence
Track, measure, and report on CLMP performance using defined key performance indicators (KPIs)
Create, manage, and refine incentive structures designed to reward efficiency, quality, accuracy, and top tier performance
Ensure appropriate staffing levels to support volume and service expectations
Anticipate and proactively plan for coverage gaps created by absences or volume fluctuations
Ensure all CLMPs manage their construction pipelines efficiently and proactively
Drive anticipation and preparation of construction draws, inspections, and conversion milestones
Ensure construction draws are processed accurately, consistently, and within established service level agreements (SLAs)
Monitor draw turn times, backlogs, quality trends, and exception activity
Serve as escalation point for complex draw scenarios, disputes, or high risk situations
Over communicate with builder, retailer, and borrower partners throughout the construction phase
Maintain, protect, and strengthen relationships that drive repeat and referral business to UHM
Provide consistent, transparent communication and timely issue resolution
Balance relationship driven service with disciplined enforcement of loan terms and policies
Ensure all required property related, underwriting, and compliance documentation is fully obtained prior to conversion
Confirm conversion readiness to eliminate secondary market, investor, and compliance risk
Coordinate with Servicing, Closing, Underwriting, and Compliance teams to support efficient conversions
Minimize delays, reworks, and post conversion corrections
Own, maintain, and continuously improve all Construction Loan Management policies and procedures
Ensure consistent application of policies across all CLMPs, builders, products, and geographies
Partner with Compliance, Risk, Legal, and Audit teams on reviews, audits, and remediation efforts
Maintain strong internal controls specific to construction lending operations
Serve as the business owner for Construction Loan Management functionality within the Encompass LOS
Maintain and enhance Encompass workflows supporting construction draws, budget tracking, document tracking, and conversion readiness
Partner closely with IT, systems administrators, and vendors to design, test, and implement system improvements
Identify system gaps, manual workarounds, inefficiencies, and automation opportunities
Translate operational needs into business requirements and support user acceptance testing
Leverage system reporting to support KPI tracking, capacity planning, and continuous improvement
Establish and monitor KPIs related to pipeline efficiency, draw turn times, conversion cycle times, quality, and compliance outcomes
Drive efficiency gains and scalability without degradation of service or risk controls
Provide regular reporting and strategic insights to the VP of Construction & Manufactured Housing Lending
Contribute to broader C2P and Manufactured Housing channel growth initiatives