Construction Manager

Black Box•Abilene, TX

11d

About The Position

The Construction Manager executes NACS PMO standards, processes, and methodologies for construction planning and execution. The role manages construction delivery through planning, estimating, resourcing, scheduling, budgeting, monitoring, reporting, quality assurance, relationship management, and change management. The manager coordinates with internal organizations and customers, supervises employees assigned to programs, and works to meet KPIs, client satisfaction goals, and service-level agreements. The position supports proposal development and contract and subcontract negotiations, prepares construction roadmaps with participating organizations and customers, establishes milestones, monitors schedules, resolves program issues and risks, and communicates status to leadership and stakeholders. It also serves as the primary customer contact for construction activities, leads recurring customer reviews, and may develop new business or expand product offerings with clients. Black Box is a technology solutions provider focused on helping customers design, deploy, and manage IT infrastructure. It reports having more than 2,500 team members in 24 countries. The role includes onsite responsibilities for technicians and requires willingness to travel up to 20%.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent relevant experience.
At least 5 years of Construction Management experience within the technology services industry.
Excellent service philosophy and understanding of the challenges of providing superior customer experience nationally while controlling costs.
Strong collaboration and communication skills, including team building, conflict resolution, stakeholder management, risk management, product management, negotiation, and decision making.
Ability to work effectively across internal functional groups to optimize product offerings, create a seamless internal and external customer experience, and resolve issues.
Proven ability to expand and apply knowledge of market and industry trends and recommend and implement process and efficiency improvements.
End-to-end process thinking and proven experience leading organizational change, understanding its effects on employees, and using strategies to reduce organizational risk.
Strong experience handling employee issues and making sound judgment decisions.
Proficiency with MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, MS Construction, PPM tools, ERP, Salesforce.com, workforce management, and cloud-based technology systems.
Ability and willingness to travel up to 20%.

Responsibilities

Execute NACS PMO standards, processes, and methodologies for construction planning and execution, including planning, estimating, resourcing, scheduling, budgeting, monitoring, corrective action, issue resolution, scope and cost management, reporting, quality review, and relationship management.
Assist with proposal development and contract and subcontract negotiations alongside sales and legal teams.
Prepare construction roadmaps with participating organizations and negotiate agreements with customers, including work and organizational breakdown structures, requirements, cost and material estimates, milestone payment schedules, and risk and communication plans.
Establish milestones, monitor master plans and schedules, identify program problems, and obtain solutions such as resource allocations or changes to contractual specifications.
Direct employees assigned to the program from technical, professional, or administrative areas.
Manage construction delivery and execution using appropriate methodologies to achieve KPIs, business results, client satisfaction, and service-level agreements.
Serve as the primary customer contact for construction activities and lead recurring customer reviews addressing cost, schedule, technical performance, risks, and customer considerations.
Develop new business or expand the product line with clients, as applicable; manage customer enhancement programs, including bid and schedule estimates and management approvals.
Communicate program status to leadership, steering committees, and other stakeholders.
Manage construction issues and risks in a timely manner and escalate when necessary.
Foster collaborative working relationships across NACS operations and organizational levels and departments.
Promote the growth of construction management practices within the PMO and organization.
Achieve performance targets established by leadership for applicable KPIs.
Perform other duties as assigned by management.
Carry out onsite responsibilities for technicians.