Construction Loan Management Partner

UNION HOME MORTGAGE CORP•Strongsville, OH

7d•Onsite

About The Position

The Construction Loan Management Partner (CLMP) is responsible for managing an assigned pipeline of Construction to Permanent (C2P) loans from initial closing when the construction phase starts through final conversion to permanent financing. The CLMP serves as the primary relationship manager during the construction phase, delivering a concierge level, world class service experience to borrowers, builders, retailers, and construction related vendors. Through proactive pipeline management, timely draw and conversion execution, and disciplined documentation, the CLMP ensures a smooth construction process while meeting service level commitments and minimizing risk to UHM. At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

Requirements

Encompass LOS experience required
Mortgage banking, loan operations, or construction lending experience preferred
Construction to Permanent lending experience is a strong plus
No formal education requirement beyond relevant experience
Strong organizational, time management, and multi tasking skills
Excellent communication and relationship management abilities
Detail oriented with a strong service mindset

Responsibilities

Manage an assigned pipeline of C2P loans throughout the construction phase
Proactively monitor construction timelines, budgets, inspections, and key milestones
Anticipate upcoming draws, inspections, extensions, and conversion needs
Identify potential issues early and escalate appropriately to avoid delays or risk exposure
Conduct Concierge Calls each time a new construction loan enters the pipeline
Contact both the borrower and the builder to explain the construction loan process, review draw procedures, timelines, and responsibilities, and level set expectations for communication, documentation, and conversion
Establish trust and clear communication standards at the start of construction
Coordinate and process construction draw requests in accordance with loan agreements, approved budgets, inspections, and policies
Ensure draw packages are complete, accurate, and properly documented
Meet or exceed established service level commitments (SLCs)
Communicate clearly and consistently with builders, borrowers, and vendors regarding draw status and requirements
Deliver world class service to Borrowers, Builders and retailers, and Third party vendors (inspectors, survey providers, title companies, certificate providers, etc.)
Build and maintain strong relationships through professionalism, reliability, and proactive communication
Serve as a knowledgeable, responsive point of contact throughout the construction phase
Monitor construction timelines to anticipate the need for extensions
Proactively obtain construction period extensions prior to initial end dates
Ensure extension documentation is complete, properly approved, and includes appropriate pricing of the exception
Document extension rationale clearly within the loan file
Prepare and draw conversion documentation accurately and timely
Ensure all conversion conditions and requirements are satisfied prior to submission
Coordinate with borrowers, builders, retailers, and internal teams to facilitate smooth conversions
Support timely modification to permanent, fully amortizing terms
Work with borrowers, builders, retailers, and third party providers to obtain all required compliance and property documentation
Ensure documentation is complete, accurate, and collected within required timeframes
Maintain organized, complete loan files in accordance with policy and investor expectations
Perform all work within the Encompass LOS and supporting systems
Document all actions, communications, and key decisions in conversation logs, creating a clear and informative audit trail
Ensure any internal partner can quickly orient themselves to the status of a loan based on file documentation
Adhere to established policies and procedures while supporting efficient workflows