Construction Liability Claim Representative

Travelers • Saint Paul, MN

1d

About The Position

Be the Hero in Someone's Story When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most. As a Claim Rep, you will be responsible for managing, evaluating, and processing claims in a timely and accurate manner. In this detail-oriented and customer focused role, you will work closely with insureds to ensure claims are resolved efficiently while maintaining a high level of professionalism, empathy, and service throughout the claims handling process.

Requirements

• Bachelor’s Degree.
• Three years of experience in insurance claims, preferably construction claims.
• Experience with claims management and software systems.
• Strong understanding of insurance principles, terminology with the ability to understand and articulate policies.
• Strong analytical and problem-solving skills.
• Proven ability to handle complex claims and negotiate settlements.
• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.
• One-year bodily injury liability claim handling experience, or one year of liability claim experience, or one year of property claim handling experience, or successful completion of Travelers Claim Representative training program.

Responsibilities

• Provide quality claim handling of construction claims including customer contacts, coverage, investigation, evaluation, reserving, negotiation, and resolution in accordance with company policies, compliance, and state specific regulations.
• Communicate with policyholders, claimants, providers, and other stakeholders to gather information and provide updates.
• Determine claim eligibility, coverage, liability, and settlement amounts.
• Ensure accurate and complete documentation of claim files and transactions.
• Identify and escalate potential fraud or complex claims for further investigation.
• Coordinate with internal teams such as investigators, legal, and customer service, as needed.

Benefits

• Health Insurance
• 401(k) contributions matched dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program for student loan debt
• Pension Plan that is 100% funded by Travelers.
• A minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program with tools, discounts and resources.
• Mental health program provides access to free professional counseling services, health coaching and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level