Construction/Electrical Customer Service Representative

PowerHouse•Pflugerville, TX

21h•Onsite

About The Position

Round Rock/Pflugerville area residential electrical contractor seeking a Customer Service Representative. Ideal candidate must have construction and/or electrical knowledge. Candidate should be extremely organized, detail oriented, and have excellent attendance. Candidate should be willing to work overtime as needed. Ideal candidate must work well with others and have a positive, upbeat attitude.

Requirements

Minimum of two years of experience with Customer Service is required.
Strong Phone Skills, preferably with a multi-line system
Accurate, detail-oriented
Ability to work in a fast-paced setting
Dependable, reliable
Experience using Outlook
Experience using Excel
High school or equivalent

Nice To Haves

Construction and/or electrical knowledge
Experience in the construction/electrical industry is preferred.

Responsibilities

Answer phones
Generate work orders (via phone call / email / fax / builder sites)
Reschedule work orders
Process work orders after they have been reviewed (email / print)
Request PO or Acknowledgement based on builder requirements
Delete work orders per policy
Update work orders received
Research misc. (w/o status, closing dates, maps, missing w/o, deleted w/o, etc.)
Schedule appointments and follow up on unreturned calls.