Construction Defect Senior Technical Specialist

Travelers • Tampa, FL

1d

About The Position

As a Senior Technical Specialist in Specialty Liability, you will manage and investigate complex, higher-severity construction defect property damage claims, including customer contact, coverage determination, liability evaluation, damage assessment, reserve setting, and timely, accurate payments within appropriate authority and oversight. You will use advanced claims management, investigative, coverage evaluation, and settlement negotiation expertise to support timely and fair resolutions. The role involves building professional relationships with customers and key stakeholders on claims involving significant litigation and extended resolution timelines, as well as mentoring and coaching Claim Professionals on higher-severity claims.

The position may require travel, including overnight stays, to attend mediations, trials, arbitrations, and similar events. Relevant insurance licenses must be acquired and maintained in accordance with state and Travelers’ requirements within three months of starting.

Requirements

• High school diploma or GED.
• At least three years of bodily injury liability, property damage liability, or comparable claim-related experience.
• Acquire and maintain relevant insurance license(s) within three months of starting, as required by state and Travelers’ requirements.

Nice To Haves

• Bachelor’s degree.
• Four years of construction defect/property damage and litigation experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills, including the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
• Exceptional customer service skills, including proactively managing customer expectations, resolving escalated issues, and maintaining trust throughout complex claims.
• Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
• Advanced conflict resolution and negotiation skills, including managing disputed high-value claims, negotiating settlements, and coordinating with legal counsel.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while taking accountability for decisions.
• Strong understanding of insurance principles and terminology, state and federal insurance regulations, fair claims practices legislation, and legal requirements.
• Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

• Independently manage an active caseload of construction defect property damage claims and litigation from first notice of loss through resolution, within level of authority.
• Handle high-complexity personal and/or business insurance liability claims, typically involving coverage disputes and contractual indemnity issues.
• Gather and investigate information from relevant parties to determine coverage, evaluate liability exposure and property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
• Communicate promptly and professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Develop and execute advanced resolution strategies and coordinate internal and external resources for comprehensive claim investigations and evaluations.
• Partner with Counsel to develop, direct, and execute litigation management strategies.
• Manage multi-party negotiations with key stakeholders to achieve optimal claim resolutions within delegated authority limits.
• Maintain accurate records of claim activity in claim management systems.
• Identify opportunities to improve or enhance current best practices and offer creative solutions.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance license(s) within three months of starting, as required by state and Travelers’ requirements.
• Mentor and coach Claim Professionals, including providing higher-severity claims mentoring.
• Travel as needed, potentially including overnight stays, to attend mediations, trials, arbitrations, and other events.
• Perform other duties as assigned.

Benefits

• Employees and eligible family members, including spouses, domestic partners, and children, are eligible for health insurance coverage from the first day of employment.
• Travelers matches 401(k) contributions dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program: eligible employees with student loan debt can receive an annual Travelers contribution to their 401(k) when they make a student loan payment.
• Pension Plan funded 100% by Travelers.
• Minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program offering free professional counseling services, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED