Construction Coordinator, Commercial Services

IQ Fiber•Gainesville, FL

12d•Onsite

About The Position

IQ Fiber is seeking a Construction Coordinator, Commercial Services to manage commercial fiber construction projects from start to finish. This role requires a hard-working, customer-focused individual comfortable visiting multiple construction sites daily, conducting inspections and site visits, and working directly with commercial customers, internal leadership, and contractors to resolve all construction-related concerns. This role owns the full commercial project lifecycle: surveying locations, identifying permitting requirements, preparing Bills of Materials (BOMs) and Notice-to-Proceed (NTP) packages, troubleshooting on-site issues, performing safety and quality control checks, verifying as-builts, and ensuring all work meets established technical standards, company policies, and customer expectations — on time and within budget.

Requirements

High school diploma required; Associate's degree preferred.
5+ years of telecommunications construction experience highly preferred; experience with walk-out surveys, design, budgeting, and creating BOMs including GPON required.
Experience managing contractor relationships and coordinating multi-site construction projects; industry certifications such as NCTI, SCTE, or BCT/E preferred.
Proficiency in Microsoft Excel and Word; computer skills sufficient to learn new applications and systems including Vetro.
Must have and maintain a valid driver's license with a clear MVR (no more than two minor infractions in the past two years), current auto insurance, and a satisfactory driving record; ability to drive during nighttime and in adverse weather conditions.
Must pass a standard background check and drug screening.
Ability to deliver excellent customer service, manage escalations effectively, and work professionally across all levels of the organization and with external customers and the public.
Ability to manage multiple assignments simultaneously, adapt quickly, and work independently with minimal direction using strong organizational and decision-making skills.
Ability to communicate clearly in written and verbal formats and remain calm and effective in high-pressure situations.
Ability to lift 25 pounds repeatedly, climb ladders up to 28 feet, and work in all outdoor environments.
Availability for 24/7 emergency response including mandatory overtime, after-hours, and weekend work during natural disasters and network outages.

Nice To Haves

Associate's degree
Industry certifications such as NCTI, SCTE, or BCT/E

Responsibilities

Take ownership of commercial construction projects from start to finish, coordinating between customers and all internal and external departments to deliver a high-quality customer experience with every interaction.
Conduct field surveys of proposed and existing outside plant installations; design route paths and building entries for service delivery; identify permitting requirements and ensure all permits and easements are obtained prior to construction.
Prepare Bills of Materials (BOMs) and Notice-to-Proceed (NTP) packages for contractors; request purchase orders and manage material ordering, delivery, and coordination with contract construction companies.
Assign work to subcontractor leadership teams and review final billing; interact with Field Supervisors to verify field work status and correct discrepancies.
Field-verify that all construction activities meet design specifications and quality standards; monitor and hold subcontractors accountable for quality, workmanship, productivity, safety, and customer service performance.
Ensure compliance with OSHA safety standards and IQ Fiber policies throughout all construction activities.
Modify design schematics to reflect as-built conditions; ensure all as-built data and bore logs are delivered to the design team for input into Vetro.
Submit accurate daily, weekly, and monthly reports on all construction activity; verify work-in-progress reports and provide updates to internal and external departments.
Manage commercial customer relationships throughout the project lifecycle, handling escalations with urgency and ownership to ensure customer needs are met from kickoff through closeout.
Troubleshoot on-site issues proactively, taking corrective action quickly to protect timelines, cost control, and service quality; define architecture, equipment needs, costs, and variables to support accurate project planning.