Constituents Services Coordinator

OSAGE NATION

1d • Onsite

About The Position

The Constituent Services Coordinator will be responsible for providing support to the Office of the Chiefs and to the Osage Nation constituents who request assistance in regards to available direct services, i.e.; Constituent Concerns and Complaints, Burial Assistance, Donation Requests, Health Benefits, Regional Gathering Fund and general requests/referrals for the Osage Nation. Execute requests efficiently and effectively. Must have a genuine concern for constituent requests and be dedicated to fulfill their needs.

Requirements

• Associate’s Degree in Business, Management or related field preferred
• At least 1 to 2 years of executive, managerial, office environment experience preferred
• Excellent customer service skills
• Ability to lift, push, kneel, bend, reach overhead, and pull/carry up to 25 lbs.
• Knowledge of Osage language and culture
• High level of personal integrity and ethics
• High level of problem solving skills
• Familiarity with grant writing, administration, and compliance with grant regulations
• Familiarity with the concepts of project management
• Familiarity with the concepts of budget development and compliance with Osage Nation budgets
• Familiarity with planning concepts and processes including but not limited to program planning
• Willingness and ability to learn new skills
• Ability to communicate professionally
• Experience in fiscal management
• Ability to use Microsoft Office Suite programs
• Good interpersonal communication and team work skills
• Must be able to pass a criminal background check
• Must be bondable
• Must be able to pass drug/alcohol testing
• Must have a valid driver’s license – may be required to drive GSA or Nation vehicles

Nice To Haves

• Genuine concern for constituent requests and dedication to fulfill their needs.

Responsibilities

• Providing support to the Office of the Chiefs and to the Osage Nation constituents.
• Assisting constituents with available direct services such as Constituent Concerns and Complaints, Burial Assistance, Donation Requests, Health Benefits, Regional Gathering Fund, and general requests/referrals for the Osage Nation.
• Executing requests efficiently and effectively.
• Maintaining a professional attitude and appearance that positively represents the Nation.
• Maintaining confidentiality at all times.
• Obtaining/developing knowledge in the Nation’s HRIS system.
• Obtaining/developing knowledge in the Nation’s grant management system.
• Traveling to conferences and training sessions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree