Constituent Services Administrator

University of Toronto • Toronto, ON

1d • CA$67,916 - CA$86,855 • Onsite

About The Position

The Division of University Advancement (DUA) aims to sustain and enhance the University’s academic mission, leadership, and worldwide impact, by engaging alumni and private sector constituents meaningfully in the mission of the University, building mutually beneficial relationships of increasing value and satisfaction over time. DUA at the University of Toronto is engaged in a transformative agenda deeply rooted in the University’s vision for growth and innovation. We are focus on growing fundraising efforts; enhancing the effectiveness and satisfaction of alumni engagement and programs; building advancement talent capacity within and across divisions and creating an organization and culture that fosters diversity and inclusiveness. Reporting to the Associate Director, Donations Management, the Constituent Services Administrator plays a critical role in ensuring the accurate, timely, and compliant processing from across the University. Working collaboratively with divisions and units across all three campuses, the Constituent Services Administrator is responsible for the end‑to‑end processing of incoming funds, and donor pledges into the CRM, maintaining strict adherence to internal controls, audit requirements, and CRA regulatory guidelines. This role also contributes to operational excellence by identifying opportunities to streamline workflows, strengthen data integrity, and enhance administrative efficiency. The Constituent Services Administrator will partner with colleagues to refine processes, implement improvements, and support a high‑quality donor experience through precise and reliable gift management.

Requirements

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum three (3) years relevant experience in administration.
• Prior customer service experience in a professional setting.
• Experience in financial procedures, biographic data and processes with respect to charitable donations.
• General administrative accounting background.
• High level of computer aptitude and accuracy required.
• Ability to exercise initiative and sound judgment, tact and discretion in the performance of the job functions where confidentiality is essential.
• Ability to pay meticulous attention to detail and accuracy of information in an often fast-paced and demanding environment.
• Strong verbal and written communication skills.

Nice To Haves

• Knowledge of CRM software (such as Blackbaud or equivalent) and FIS an asset.
• Familiarity with the University's policies, structure and systems an asset.
• Knowledge of CRA guidelines and federal and provincial privacy and taxation legislation an asset.

Responsibilities

• Processing donations in the donor management system
• Monitoring, recording, reconciling and/or reporting on donation accounts
• Identifying and resolving individual data anomalies and discrepancies
• Performing routine data entry
• Implementing plans and process improvements for administrative workflow
• Analyzing data
• Generating reports
• Liaising with internal and external contacts to obtain important data not available through the financial system

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level