Constituent Affairs Assistant
About The Position
The Constituent Affairs Assistant's primary role is to support the Director of Scheduling and Constituent Affairs, and the Legislative and Policy Director, with constituent and legislative affairs. This position involves engaging with the public on behalf of the Office of the Attorney General (OAG), providing information, and assisting with legislative monitoring and tracking. The goal is to increase awareness of the OAG's initiatives, services, and priorities, while fostering trust and collaboration. The role coordinates and supports constituent and legislative outreach, including answering calls, responding to emails, and developing materials to address constituent issues.
Requirements
- Knowledge of state government and general assembly processes and procedures.
- Strong written communication skills and experience with professional correspondence and persuasive writing.
- Good verbal communication skills and excellent phone etiquette.
- Excellent verbal and written communication skills.
- Ability to handle and prioritize multiple tasks while maintaining attention to detail.
Nice To Haves
- Administrative skills including scheduling, organizing approval processes, and note taking.
- Related undergraduate degree in a liberal arts field or commensurate experience.
- 1-2 years of experience working in state government or for an elected official.
Responsibilities
- Work alongside the Director of Scheduling and Constituent Services as an advocate for constituents by solving problems, answering questions, and explaining OAG’s jurisdiction.
- Monitor OAG constituent email account, incoming mail, and phone log daily to receive, track, and respond to constituent inquiries, complaints, and requests via telephone, email, mail, and in-person communications.
- Direct calls to the appropriate sections and departments throughout the OAG.
- Help manage constituent affairs database and tracking system to ensure data is kept up to date and confidential.
- Prepare weekly reports on communication with constituents, including volume, top concerns, and resolutions.
- Work with the Director of Scheduling to develop and implement strategies to improve constituent services.
- Assist Legislative and Policy Director with maintaining the OAG Bill Tracking System, including assigning bills, coordinating maintenance with IT, and responding to Legislative Desk email correspondence.
- Manage Enrolled Bill Review file systems and timely uploads into the relevant systems.
- Manage the Agency Legislative Proposal review process, including timely uploads in the relevant internal system.
- Monitor General Assembly dockets and committee meetings as needed and generate daily reports on tracked legislation during the legislative session.
- Schedule and facilitate external meetings with legislative and policy stakeholders, including direct engagement with legislative offices.
- Manage constituent affairs casework referred by legislative offices.
- Draft talking points, one pagers, and other written materials to support legislative engagement.
- Attend daily meetings with the Legislative and Policy Director during the legislative session.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
