Consolidated Systems Monitoring Administrator - Senior (Government)
About The Position
AT&T Global Public Sector is seeking a Consolidated Systems Monitoring Administrator to provide 24x7 monitoring of server and network operations for the National Security Team, which supports the intelligence community. This role requires a minimum of 5 days per week office presence at the customer's site in McLean, Virginia. The administrator will be responsible for maintaining system availability, analyzing system anomalies, performing initial troubleshooting, and generating tickets for timely resolution. The position also involves maintaining accurate logs, staying current with operating procedures and manuals, and continuously developing technical skills.
Requirements
- TSSCI with poly (#tssci) (polygraph)
- Experience with the following applications: Maximo, HP Openview, Lotus Notes databases and email.
- Excellent interpersonal skills.
- Ability to work closely with CSM Management, Client/Server & Network professionals and the customer community.
- A total of 10 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 10 years of work history OR an Associate’s and 8 years, a Bachelors’ and 6 years, a Masters and 4 years or a PhD and 2 years of work history.
Responsibilities
- Provide 24 x 7 monitoring support to Client/Server and Network Operations.
- Work a rotating panama schedule.
- Take appropriate action to maintain system availability.
- Analyze system anomalies, perform initial troubleshooting, generate and route Maximo tickets to the appropriate service providers for timely work-off.
- Maintain current and accurate logs, accurately documenting all system outages and pertinent follow-up information as required.
- Remain current with Standard Operating Procedures, System manuals and control logs.
- Maintain accuracy of all System Analysts tasks.
- Continue to develop state of the art knowledge and skills as required for the evolving technical environment.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
