Consolidated Dispatch Director

City of Claremore•Claremore, OK

48d•$90,000 - $120,000

About The Position

Under the supervision of the Northeast Oklahoma Enhanced 9-1-1 Trust Authority the Dispatch Director is responsible for managing and directing operations and resources dedicated to the combined fire, law enforcement, and medical emergency communications functions for Rogers County.

Requirements

Qualified to access the Oklahoma Law Enforcement Telecommunications System of behalf of the E911 Trust Authority
Five (5) years of supervisory experience in a consolidated emergency medical services, fire, or law enforcement dispatch center or closely related field
Knowledge of ordinances, laws, regulations, and procedures related to public safety communications management
Experience with communications systems and system interfacing with wired/wireless communications
Experience with principles and procedures of a dispatch agency
On-call status required in the event of emergency or disaster in Rogers County
May require work or travel outside regular office hours

Nice To Haves

Ten years of supervisory experience in 9-1-1 dispatch or closely related field
Master’s Degree
Emergency Medical Dispatch (EMD)
Fire Dispatch (EFD)
Law Dispatch (EPD)
Emergency Number Professional (ENP)
POCO/NENA Center Management Certification

Responsibilities

Adhere to and meet all benchmarks set for the by the Trustees of E911 Trust Authority
Prepare and maintain annual budget and user agreements
Evaluate technological enhancements necessary for quality public safety service that includes compliance with NG911 mandates and recommendations
Develop and implement policies, procedures, and protocols to accomplish center objectives; review and update regularly
Provide quality improvement reviews and recommend dispatch needs of law enforcement, fire, emergency service providers, and the public
Responsible for daily operations of Computer Aided Dispatch, recording equipment, radio functionality, camera systems, 9-1-1 Telephony, and non-emergency phone system
Maintain efficiency and cooperation between all user agencies
Participate in safety improvement for citizens and patient outcomes
Liaison to local municipalities and districts
Attend advisory, legislative, or committee meetings
Serve on designated boards
Investigate citizen/outside agency complaints
Recruit, train, and provide direction for E911 employees
Performs all other duties as assigned