Dispatch

AWP Safety•Salt Lake City, UT

10h•$20 - $22

About The Position

AWP Safety Company, is North America’s leading traffic control specialist. Our team of over 7000 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon and the Super Bowl. Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency. Hourly Pay Rate: $20.00 – $22.00 per hour, based on experience. Provide the highest level of customer service and satisfaction Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service Receive any incoming customer service calls Schedule and coordinate all service calls and adjust drivers’ daily schedules as required Monitor drivers throughout the day via the dispatch system Create the next day driver schedule ensuring customer needs are met Add new customer jobs and tickets to the computer system (TCR) Conduct job service checks for jobs that have been out for 30 days or more Complete a “final edit” of each job ensuring the ticket has all the required information for billing Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners Perform other functions as necessary or as assigned

Requirements

High School Diploma or Equivalent
1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities
Strong leadership skills to ensure drivers’ compliance with direction and assignments
Basic understanding of the geographical area and mapping programs to facilitate efficient routing
Proficient with or able to quickly learn dispatch and record-keeping systems.
Ability to work independently with little instruction and adapt to change at a fast pace and under pressure
High integrity and a strong work concept
Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.
High degree of energy, self-motivation, and flexibility
Proven ability to work collaboratively with others
Excellent communication and time management skills
Strong work ethic with a professional, positive attitude

Responsibilities

Provide the highest level of customer service and satisfaction
Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
Receive any incoming customer service calls
Schedule and coordinate all service calls and adjust drivers’ daily schedules as required
Monitor drivers throughout the day via the dispatch system
Create the next day driver schedule ensuring customer needs are met
Add new customer jobs and tickets to the computer system (TCR)
Conduct job service checks for jobs that have been out for 30 days or more
Complete a “final edit” of each job ensuring the ticket has all the required information for billing
Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
Perform other functions as necessary or as assigned

Benefits

Benefits-eligible 1st of the month following hire.
All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
Company paid 50k in basic life insurance.
Company paid LTD.
Health Savings and Flex Spending Accounts Available
401(k)
Paid Time Off & Paid Holidays

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