Console Operator - Part Time

Olgoonik Corporation • Silver Spring, MD

2d • $25 - $30 • Onsite

About The Position

The Food and Drug Administration (FDA) requires a Console Operator for monitoring of a Nationwide Security Command Center and administering the FDA Incident Response System. The Command Center operates 24/7/365 and includes a Building Access System (BAS), Closed-Circuit Television (CCTV), Emergency Intercom Security System, and the Incident Management System (IMS). The Console Operator is responsible for continuously administering, operating, and monitoring FDA security systems and performing various tasks related to the Command Center. The role requires availability for any shift, including irregular hours, nights, holidays, overtime, extended shifts, and weekend shifts, as operational needs dictate. Shifts include Day (6:00 a.m. to 2:00 p.m.), Evening (2:00 p.m. to 10:00 p.m.), and Midnight (10:00 p.m. to 6:00 a.m.).

Requirements

• Must have the ability to work a variety of shifts to include nights, weekends, and/or holidays as required by the needs of the contract.
• May be required to work overtime.
• Must be fluent in the English language and have the ability to read, write, and comprehend technical documentation.
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
• Must be able to use initiative and independent judgment within established guidelines.
• Must be proficient with Microsoft Suite of products including, Word, Excel, Access and E-mail business software.
• Thorough knowledge of Console Operator duties and responsibilities.
• Ability to respond to incidents with tact, professionalism, and attention to detail.
• Responsible for safeguarding all government property.
• Remain skillful and proficient in all areas of responsibility.
• Must display exceptional customer service and communication skills.
• Remain flexible to ever changing environments; adapt well to different situations.
• Ability to maintain satisfactory attendance and punctuality standards.
• Able to build and maintain respectful working relationships.
• Must be a U.S. Citizen.

Nice To Haves

• One to two years of physical security, guard force, or alarm monitoring experience is preferred.
• Will receive training so that they may, on occasion, perform the duties of an Alternate Shift Supervisor.

Responsibilities

• Maintains a shift log documenting activities such as post changes, alarm responses, security guard dispatching, and activation of police or EMS response.
• Receives telephone calls and walk-in inquiries, taking appropriate actions or referring callers to the proper authority.
• Notifies the FDA Physical Security Branch of any discrepancies regarding emergency call list updates.
• Notifies appropriate authorities in other FDA departments of situations requiring attention after regular business hours.
• Operates and monitors security systems equipment for prompt and effective responses to alarms, system failures, and unusual activities.
• Operates radio and telephone communications equipment for prompt and effective responses to calls for service and inquiries.
• Vigilantly monitors CCTV cameras for suspicious persons or criminal activity and directs police/guards/federal protective service for investigation.
• Continuously monitors designated CCTV cameras and video recording equipment, providing written reports of any incidents.
• Meets with FDA representatives regarding security investigations as directed by the FDA Project Officer.
• Prepares security procedures violation reports with associated documentation.
• Presents a neat appearance and is easily recognized as a contractor employee by wearing proper company attire and appropriate badges.
• May be required to provide escort of material to be shredded or for trash collection purposes.
• Abides by security regulations applicable to the site.
• Performs the daily operation of the Command Center in support of the team’s objective.
• Enforces FDA and company policies and procedures.
• Works closely with the Program Manager.

Benefits

• As a condition of employment, employee must successfully complete and obtain a Level One Central Station Operator certification within the initial 90 days of employment.
• Must complete training on the operation and monitoring of the Monitor Dynamics Inc. (MDI) Version 6.2.1.6 SP4 monitoring stations to include response to alarms and dealing with emergency call contacts.
• Must complete training on the operation of both the HHS’ and FDA’s Incident Management and Communications System (HHS Alert & ReadyOp).
• Must complete training on the operation of the Bosch Video Management System (BVMS).
• Employee must maintain current active status of all required Certificates and Company training at all times.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed