Conseiller(ère) aux relations clients

LASIK MD•Laval, QC

3d•Onsite

About The Position

The team of our medical clinic is looking for an efficient, people-oriented patient clinical advisor with excellent communication skills. In this role, you will act as a trusted point of contact for prospective patients who have completed a consultation for a vision correction procedure (LASIK or IOL surgery), helping them navigate to a confident decision. This requisition is being posted to build a talent pool for future opportunities.

Requirements

You are warm, poised, and engaging, and people trust you easily.
You understand how to guide someone from hesitation to clarity, through presence and insight.
You are highly articulate and have experience in high-touch roles such as client services, health care, aesthetics, hospitality, or coaching.
You understand timing and verbal pacing. You know when to reassure, when to listen, and when to help someone make the next move.
You’re comfortable discussing pricing with discretion and professionalism.
You’re detail-oriented and organized. Someone who can juggle multiple files while staying focused.
You are results-oriented and able to work independently as well as collaboratively.
You have excellent communication skills, you speak English et français également (advanced intermediate level of English required due to the nature of the tasks or interactions with our English-speaking patients).
You are available to travel to our clinics located in the GMA for training and/or work.

Nice To Haves

At least two years of experience in consultative sales, client development, or any results-driven role is considered an asset.
Experience in the medical, aesthetic, optical, or luxury service sectors is considered an asset.

Responsibilities

Support patients throughout their journey and play a key role in their decision-making process, while contributing to the clinic’s growth and achieving patient conversion goals.
Meet with prospective patients immediately following their pre-operative assessment.
Serve as a bridge between clinical expertise and personal decision-making, translating medical information into clear, personalized value.
Clarifying information they received from the medical team.
Helping patients navigate their decision with clarity, compassion, and confidence.
Clearly and transparently present vision correction options, benefits, and financial aspects.
Guide patients through pricing options and payment methods.
Adapt your communication approach to match each patient’s mindset, concerns, and motivations.
Book surgery dates and coordinate logistics.
Maintain accurate records in the patient file and follow compliance standards.
Maintain a high rate of patient follow-through to treatment using trust-building strategies and proactive, personalized follow-ups.
Record short, personalized video messages, voice messages or calls to patients as reminders, or warm touchpoints to improve treatment follow-through, as required.

Benefits

Permanent, full-time position (35 to 40 hours per week)
Free LASIK surgery
Three weeks of vacation
Three sick days
One floater day
One wellness day
Group insurance plan
Telemedicine services
Group RRSP with an employer contribution
Structured incentive bonus
Ongoing training focused on a consultative approach to clinical care and services for patients