Conseiller en Préarrangements Funéraires | Sales Professional - Outside Sales

Service Corporation International•Quebec, QC

15d•$16

About The Position

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families. RESPONSABILITÉS DU POSTE Générer des pistes de vente Construire et accroître les réseaux de contacts de façon continue et établir des liens pour générer des recommandations afin d’obtenir des références pour les arrangements de cimetière au décès et les préarrangements funéraires en utilisant les outils, les processus et les normes de l’entreprise. Être responsable d’un minimum de quatre heures de prospection chaque jour (journée de travail de 8 heures) : approcher des familles lors d’événements, faire du porte-à-porte ou assister à des séminaires de groupe. Obtenir des références des familles servies par les succursales en assurant un suivi par des visites aux familles après le service. Faire du réseautage et construire des relations communautaires et civiques. Expliquer et faire les présentations du Dossier de planification personnelle Réseau Dignité aux familles servies et aux familles référées. Maintenir et faire le suivi des activités pour assurer la productivité. Avoir un horaire flexible pour atteindre les résultats, travailler le soir et la fin de semaine, fréquemment. Établir des relations avec les familles Établir et maintenir des relations d’affaires solides avec les familles : créer une connexion avec la famille, résoudre les problèmes soulevés et répondre aux besoins exprimés, faire le suivi. Répondre aux demandes des clients en temps opportun, de manière respectueuse, sensible et professionnelle. Soutenir les familles en période de deuil par des actes de gentillesse. Établir des liens avec les familles grâce à l’écoute, à une communication honnête et à une préoccupation réelle. Développer une compréhension des besoins uniques de chaque famille et proposer des solutions qui leur apportent une valeur ajoutée. Rester en contact avec les familles pour s’assurer de leur satisfaction. Se préparer pour tous les rendez-vous et effectuer toutes les procédures avec professionnalisme et attention aux détails. Fournir un service au-delà des attentes pour garantir la satisfaction et constituer la base de ventes futures basées sur des relations à long terme. Construire des relations de confiance pour gagner le droit de demander des références. Obtenir des références pour protéger les membres de la famille, les amis et les proches, en démontrant clairement les avantages de la planification des arrangements. Compensation $16.10 plus commission ---------------------------------------------------------------------------------------------------------------------------- Job Responsibilities Lead Generation Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars Obtains referrals from families served by the location by following up through visits with families after the service Networks and builds community and civic relationships Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families Maintains and tracks activity levels to ensure productivity Remains flexible with schedule to achieve results; often works nights and weekends Build Relationships with Families Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through Responds to client inquiries in a timely, respectful, sensitive and professional manner Supports families in time of grief with acts of kindness Connects with families through listening, honest communication and genuine concern Develops an understanding of each family’s unique needs and offers solutions that provide value to them Stays in touch with families to ensure satisfaction Prepares for all appointments and performs all procedures with professionalism and attention to detail Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships Builds trust-based relationships to earn the right to ask for referrals Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning Teamwork Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales Acts as one team, setting arrangement continuation visits within two to three days after the service Shares family concerns with rest of the SCI team

Requirements

High school education or equivalent
1-2 years of college or equivalent experience
Current state/province issued driver’s license with an acceptable driving record
In states/provinces where required, must hold a Funeral Directors License to perform this role
Sales experience or one to two years industry experience or equivalent education
Basic computer and technology skills within a sales environment
Ability to work well in a team, as well as independently
Ability to work beyond “standard” hours as the need arises
Good driving record
Good work ethic
High-level of integrity
Creative, outgoing and energetic
Comfortable presenting in front of others

Nice To Haves

Previous experience with Customer Relationship Management (CRM) systems is a plus
Desire to help others
Bilingual, knowledge of another language is a plus

Responsibilities

Generate sales leads
Build and grow networks of contacts on an ongoing basis and establish links to generate recommendations to obtain referrals for cemetery arrangements at death and pre-funeral arrangements using company tools, processes and standards.
Be responsible for a minimum of four hours of prospecting each day (8-hour work day): approaching families at events, door-to-door or attending group seminars.
Obtain referrals from families served by the branches by following up with visits to families after the service.
Network and build community and civic relationships.
Explain and present the Dignity Network Personal Planning File to families served and referred families.
Maintain and track activities to ensure productivity.
Have a flexible schedule to achieve results, work evenings and weekends, frequently.
Establish and maintain strong business relationships with families: create a connection with the family, resolve issues raised and respond to expressed needs, follow up.
Respond to customer requests in a timely, respectful, sensitive and professional manner.
Support families in times of grief through acts of kindness.
Build relationships with families through listening, honest communication and genuine concern.
Develop an understanding of each family's unique needs and offer solutions that add value to them.
Stay in touch with families to ensure their satisfaction.
Prepare for all appointments and perform all procedures with professionalism and attention to detail.
Provide service beyond expectations to ensure satisfaction and form the basis for future sales based on long-term relationships.
Build trusting relationships to earn the right to ask for referrals.
Obtain referrals to protect family members, friends and loved ones, clearly demonstrating the benefits of planning arrangements.
Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Acts as one team, setting arrangement continuation visits within two to three days after the service
Shares family concerns with rest of the SCI team