CONNECTIVITY TECHNICIAN - CHICKASHA

STANDLEYS SYSTEMS LLC•Chickasha, OK

3d•Onsite

About The Position

The Standley Systems Connectivity Technician is responsible for the equipment installation process from delivery to configuration. This position will report to the Imaging Implementation Manager. Standley Systems is committed to supporting business with the technology tools and resources needed to empower their employees to get work done. As Standley Systems has evolved over the years to provide a more holistic approach to each client’s environment, we have expanded our team and resources to provide business technology solutions in two key areas: Print Technology Services and Managed Services. Team Standley was founded on and continues to operate by a “People First” mindset. Standley may mean technology, but we are committed to listening and truly understanding our clients’ situations to not only providing a solution that keeps them moving forward, but to provide an exceptional experience for everyone, every time. Our team is all in. With a set of core values driving who we are and how we do what we do, Standley Systems is not just a name, a company, a logo, or a building somewhere...It’s our team. Work together. Win together. Our team understands and respects the role of the person next to them. To achieve an exceptional experience for everyone every time requires each person, the department and division to own their respective piece of the process and understand how each function works together to achieve the win. Looking for a workplace that is culture driven by a shared set of beliefs, vision, and values, where everyone is working toward a common goal with a high sense of purpose and conviction? Join our team!

Requirements

Highly organized
Strong verbal and written communication skills
Customer Relations Experience
Team player required
Positive attitude required
Basic mechanical skills
Use of Hand Tools
Good driving record, valid driver’s license, and proof of insurance
Proficient PC Skills
1+ years’ experience in customer service
High School Diploma
Must be able to pass drug and alcohol screens.
Standley Systems has federal contracts that require compliance with the Drug-Free Workplace Act of 1988, therefore medical marijuana license-holders who test positive for marijuana will not be qualified for the position.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
Able to lift 50 pounds.
Regular, predictable attendance required.
Travel to other Standley Systems offices and customer sites during normal business hours required.

Responsibilities

Serve as on-site technician for equipment installation.
Work as part of a team to complete equipment installation.
Basic understanding to configure print and scan devices with provided network information.
Basic understanding to install print drivers on Mac OS and Windows OS.
Basic understanding to configure scanning features given provided data & settings.
Record events, problems and the resolutions in the ticketing system.
Close calls daily by EOD.
Maintain and clean company vehicle.
Drive and operate Box truck with lift gate.
Basic knowledge to configure fax functions on all devices.
Operate Hand truck/dolly.
Operate mechanical pallet jack.
Utilize company vehicle to deliver, pickup, load/unload equipment.
Basic knowledge to configure print and scan devices from device or using web-interface.
Maintain and expand current technical knowledge by attending service training classes and meetings.
Basic understanding to use diagnostic tools and service aids to assess and resolve equipment and system failures.
Participate in team meetings (L-10’s).
Communicate with multiple teams to complete installs for customers.
Basic assembly of copiers.
Performing weekly service check on assigned delivery truck.
Address Customer concerns and follow escalation procedures.
Provide feedback to management for process improvement.
Other duties as assigned.