Connectivity Operations Analyst Telematics & Fleet Connectivity

Axiom Path • Columbus, IN

2d • Remote

About The Position

Join a global power technology organization focused on improving the reliability, performance, and uptime of connected equipment. This role supports a growing digital solutions organization responsible for expanding connected fleet capabilities and improving the operational experience for customers using remote monitoring and telematics technologies. The environment is highly cross-functional, bringing together Digital Solutions, Engineering, Product, Service, IT, Customer Success, and regional teams to solve connectivity challenges and improve how connected assets are monitored at scale.

Requirements

• Experience supporting telematics, IoT, connected devices, fleet connectivity, networking, digital products, or similar technical environments is strongly preferred.
• Demonstrated ability to troubleshoot complex technical issues and determine root causes across multiple potential failure points.
• Experience analyzing operational data, device status, system reports, or connectivity trends to identify abnormalities and recurring problems.
• Working understanding of how connected devices communicate through networks and cloud-based environments.
• Ability to differentiate among hardware, software/firmware, network, configuration, installation, power, SIM, and customer-environment issues.
• Strong analytical and problem-solving skills with the ability to investigate issues methodically rather than simply escalate them.
• Comfortable coordinating resolution efforts across technical and nontechnical teams.
• Strong reporting and communication skills, including the ability to summarize technical findings for business stakeholders and leadership.
• Organized and proactive approach to tracking issues through resolution.

Nice To Haves

• Experience supporting customer onboarding, Customer Success operations, process improvement, or technical operations is advantageous.
• Exposure to automation, monitoring tools, reporting platforms, or connected-equipment analytics is a plus.

Responsibilities

• Monitor fleet connectivity across customer accounts and identify telematics devices that are no longer communicating as expected.
• Investigate connectivity failures and perform structured root-cause analysis across hardware, firmware, networks, device configuration, power, SIM connectivity, installation, and customer infrastructure.
• Validate communication between telematics hardware, cloud environments, and customer networks.
• Partner with Engineering, Product, Service, IT, Customer Success, and regional teams to investigate issues and coordinate corrective actions.
• Analyze connectivity trends, recurring failures, and fleet health to identify systemic improvement opportunities.
• Prioritize incidents based on customer impact, operational importance, and business priorities.
• Track corrective actions through resolution and provide clear reporting on fleet communication health.
• Develop executive-level summaries highlighting significant connectivity risks, recurring issues, and operational trends.
• Support customer onboarding and operational readiness for new connected-fleet deployments.
• Improve troubleshooting documentation, standardized processes, installation practices, and operational workflows.
• Identify opportunities to automate connectivity monitoring, analysis, and reporting.
• Support evolving Customer Success initiatives and cross-functional digital projects as the connected customer base grows.

Benefits

• W2 only (no C2C/1099)
• Remote opportunity supporting a global connected-fleet operation.
• Long-term contract opportunity currently expected to continue through December 2027, with potential for extension.
• Exposure to digital products, telematics, connected equipment, fleet analytics, and customer-success operations.
• Opportunity to help establish scalable processes as the connected customer and engine population continues to expand.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed