Connections Coordinator

Berean Baptist Church•Burnsville, MN

6d•Onsite

About The Position

The Connections Coordinator supports the Director of Connections by executing engagement systems, coordinating volunteers, and supporting guest follow-up. This role focuses on the day-to-day and Sunday-morning operations that ensure guests and volunteers feel welcomed, informed, and supported across Berean’s Connections and First Impressions ministries. This position serves as a primary execution partner, owning on-site volunteer coordination, next step class facilitation, guest-facing environments, and operational follow-through.

Requirements

High school diploma/GED
Volunteer coordination practices, hospitality principles & first-impressions ministry environments
CRM (Planning Center), reporting practices and engagement data
Knowledge of effective email and messaging communication
Familiar with cross-ministry coordination, understanding of professional, warm guest-facing communication norms in a ministry environment
Familiar with organizational systems, workflow documentation, and event/class logistics
Knowledge of common office and church ministry tools (email, shared drives, spreadsheets)
Establish membership at Berean Baptist Church
Manage multiple tasks and shifting priorities
Be able to stand, walk and move for extended periods
Comfortable lifting or moving up to 25 lbs.
Ability to work Sunday mornings
Warm, welcoming and guest focused
Relational and volunteer-oriented
Christ centered
Servant hearted and team-first
Comfortable with public speaking

Nice To Haves

Coordinating events and volunteers in church, nonprofit environment
Prior work in hospitality, guest service, Welcome Desk, Information Center or front-facing ministry roles
Managing attendance, volunteer schedules and engagement data
Experience providing administrative support in church or nonprofit setting

Responsibilities

Coordinate and maintain weekly and monthly schedules for Engagement and First Impressions volunteers.
Communicate regularly with volunteers regarding schedules, reminders, openings, and updates.
Support volunteer onboarding, follow‑up, and training logistics.
Serve as a primary point of care and communication for volunteers.
Provide Sunday‑morning volunteer coverage and troubleshooting, stepping into roles as needed.
Assist with Welcome Desk operations and guest navigation before and during services.
Support Connect Card processing and guest communication.
Manage class and event registration, attendance tracking, and follow‑up.
Prepare materials and hospitality items for classes and events.
Assist guests with questions about next steps and connection opportunities
Prepare and maintain the Welcome Center each weekend to ensure a ready, welcoming environment.
Ensure Connect Guides are updated, printed, and properly displayed at all entrances.
Set up and maintain the Connect Wall, including iPads, signage, and resource binders.
Review Welcome Center and Connect Wall materials weekly and route questions to the appropriate ministry staff.
Ensure all guest-facing spaces are organized, inviting, and fully prepared before services begin
Maintain and update Planning Center workflows, records, and volunteer data.
Track attendance and volunteer participation across classes, events, and services.
Assist with reporting and preparation of engagement metrics.
Support volunteer and guest communication through email and messaging platforms.
Maintain organized systems that ensure consistent engagement and follow‑up processes
Assist with setup and teardown for classes, events, and engagement gatherings.
Support hospitality, décor, and general event logistics.
Help coordinate catering, supplies, and related preparation needs.
Assist with volunteer coordination for seasonal services and special events.
Communicate consistently with the Director of Connections regarding weekly priorities and Sunday outcomes.
Support cross‑ministry coordination with Worship, Production, Facilities, and Communications teams.
Represent Berean with warmth, clarity, professionalism, and a servant‑hearted approach in all guest and volunteer interactions
Complete other duties as assigned