Connected Solutuions Technician

Baxter•Indianapolis, IN

5d•Onsite

About The Position

The Connected Solutions Technician (CST) supports advanced and/or complex service calls for a Service territory and is directly responsible for supporting and servicing Baxter's high level portfolio across business units (GSS, PSS, FLC). The CST will lead and conduct training on the entire Baxter portfolio of products and services at the service center, territory, and area level. Additionally, the CST will collaborate with others to troubleshoot and resolve wireless connected network device issues as they arise as well as participate in product and system deliveries and installation projects.

Requirements

5+ years working with medical devices in a hands-on environment required
Ability to obtain and maintain a DOT physical card required
Valid driver’s license and driving record that meets company and state requirement

Nice To Haves

Associate degree in a directly related field preferred
Applicable technical or trade school training or certification preferred
SME on multiple platforms within the Baxter portfolio preferred
CompTIA Network+, MCSE or MCSA, & Security+ certification preferred
Experience troubleshooting on POE Switches, Servers and Baxter Care Communications applications preferred
Experience working with FDA regulated products preferred
Previous driving/delivery experience preferred
Adapts to new technologies and is comfortable with the Microsoft Office Suite of products
Ability to work independently, manage time effectively and resolve conflict
Advanced user capabilities on various electronic devices (i.e. PC, smart phone, tablet, etc.), the Internet and other applications to obtain and enter information
Excellent written and verbal communication skills
Familiarity with advanced diagnostic and testing equipment
Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc.
Basic understanding of Microsoft Windows platforms, SQL, IIS server and associated networked systems
Basic knowledge of common network protocols / architecture (TCP/IP, IP routing, the OSI model, VLAN)

Responsibilities

Perform advanced field troubleshooting and repairs
Service electronic, hydraulic, and pneumatic equipment beyond the service manual
Repair network-related failures
Maintain computer and network equipment in a safe and functional condition post install (e.g. computers, peripherals, network equipment, configuration files, etc.)
Access systems and servers related to client and company networks
Ensure availability of services to authorized users, including certifications, post install
Perform initial and ongoing services on advanced products
Plan, schedule, and conduct services and preventive maintenance for all customers including those with no remote access
Participate in ‘on call’ activities as scheduled
Perform complex in-field depot level repairs
Repair internal mechanical and electrical equipment components within equipment encasements
Utilize OEM service manuals
Conduct advanced field-based troubleshooting, root cause analysis, and repairs while working independently
Assess products, prepare estimates, perform cleaning and maintenance, complete service contract activities, perform preventive maintenance and between patient inspections
Mentor and train field service technicians and other CSTs as the subject matter expert on the overall duties and responsibilities

Benefits

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits