Congress Team Leader - Pharma

American Express Global Business Travel

2d•$66,500 - $123,500•Remote

About The Position

The Congress Team Leader directs and coaches the activities of assigned personnel to ensure all customer service levels and deliverables pertaining to pharma account are achieved. The ideal candidate will provide comprehensive leadership to clients, oversees teams’ congress planning tasks for assigned congresses, provides client and team support, conducts team trainings, and manages special projects. This role manages 8 to 14 exempt and non-exempt employees who support congress planning, registration, attendee management, budget development for dedicated account and performs other duties as assigned.

Requirements

Minimum of 5-7 years’ experience in leadership of pharma (congress).
Proven aptitude for analytical skills required.
Proven people leadership skill and impact of large teams.
Knowledge of congress planning required.
Knowledge of pharma meeting industry.
Strong ability to interact with client contacts at a meeting level and key contact level, when needed.
Cvent and meetings industry technology experience required.
Understanding of and ability to effect win/win solutions.
Prior successful experience in developing and maintaining key client and supplier relationships.
Prior experience in effectively handling multiple projects/demands
Strong knowledge of business financials, contracts, and service levels.
Ability to travel by airplane, boat, rail and/or car to domestic and international locations.
Only candidates with proven experience in managing healthcare compliance guidelines, TOV for life sciences, and congress management experience will be considered.

Nice To Haves

College degree preferred.

Responsibilities

Creates and encourages a positive and open work environment to maximize quality of work life.
Ensure direct reports are trained on Standard Operating Procedures (SOP), policies, performance reviews, client specifics, company strategies, values, and administration.
Ensures direct reports are maintaining healthcare compliance through monitoring and measurement.
Evaluate staffing models to ensure appropriate staffing levels are in place.
Coaches and develops direct reports by providing feedback on performance expectations and assisting with development plans.
Conducts one-on-one meetings on a regular basis and ensures the PMP process is maximized.
Encourage the sharing of pharma industry trends, ideas, special educational opportunities, and best practices.
Lead weekly team meetings with direct reports to discuss volume, productivity, customer deliverables, process, and service levels.
Provide performance-based rewards and recognition to reinforce behavior as it occurs.
Coach direct reports to improve performance and counsels with human resources when presenting written warnings.
Follows company policies and procedures for all disciplinary actions.
Lead team members regarding daily inquiries.
Serve as a mentor in the areas of forecasting, costing, and budgeting, and reviews team members' program budgets.
Onboard new employees.
Ensure people related paperwork is current for direct reports.
Review, tracks and/or approves vacation time, expense reports, payroll, time, and other employee systems for direct reports.
Act as subject matter expert (SME) to ensure consistency and training for all, using best practice approach, experience, and knowledge.
Escalate obstacles while presenting solutions to Operations leadership.
Strategize with operations leadership to analyze, forecast, implement, and manage financial and operational measures to track results and ensure operational profitability.
Holds self and others accountable for business results.
Audit files of employees' events to ensure all TOV requirements are completed.
Oversee financial documentation of all congress related activities.