Conflicts Supervisor

Gibson Dunn•Los Angeles, NY

3d•Hybrid

About The Position

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision. Based in any U.S. office, the Conflicts Supervisor is responsible for supervising the daily operations of the conflicts team and managing personnel. The Supervisor works closely with the Conflicts team and other Firm personnel, to support and maintain high levels of efficiency and accuracy. This position is responsible for upholding the standards of quality, consistency, accuracy, thoroughness, and customer service as defined and implemented by the Department. The Supervisor will work one-on-one with the Analysts to monitor performance and progress where needed. The Supervisor will work with the Senior Training Specialist to develop and implement individualized training plans as well as Department documentation. The Supervisor will respond to questions raised by legal assistants and/or partners. This role reports to the Manager, Intake/Conflicts. Note: Candidates must be able to work within the Pacific or Central Time Zones.

Requirements

Ability to manage multiple priorities under tight deadlines.
Strong written and verbal communication skills.
Extensive understanding of legal conflicts concepts and related ethical rules.
Exceptional critical thinking and analytical skills.
Excellent decision-making skills and demonstrated ability to think on your feet.
Excellent customer service skills and proficiencies.
Comfortable working with attorneys and other legal staff.
Comfortable in a high demand, fast paced environment.
Flexibility regarding work hours and schedule.
Bachelor's degree required; JD or paralegal certification preferred.
Minimum 6 years of experience in a conflicts role.
At least 1–2 years of supervisory or team leadership experience.
Familiarity with legal conflicts databases (e.g., Intapp, Dunn & Bradstreet, Aderant) required.

Responsibilities

Supervising the day-to-day activities of the Conflicts Coordinators and Conflicts Analysts.
Providing guidance to the Conflicts team and managing team dynamics.
Working directly with the Conflicts Coordinators to oversee the conflict check process, ensuring timely and accurate delivery of reports, research, response time, time-sensitive issues and other challenges.
Serving as the primary escalation point for the Conflicts Coordinators and Conflicts Analysts.
Reviewing and analyzing conflict reports; escalating complex issues to Conflicts Attorneys and Office of General Counsel as needed.
Monitoring and maintaining the quality and consistency of conflicts searches and reporting standards.
Providing clear verbal and written feedback regarding any work quality deficiencies.
Ensuring internal protocols and procedures are properly followed.
Working with the Senior Training Specialist, train Conflicts team new hires in our internal department on processes and procedures; including research, conducting conflicts searches and Intapp.
Training new assistants in the process of submitting conflicts requests, navigating Intapp and the lifecycle of the new matter intake process.
Helping with implementation and improving conflicts processes and procedures.
Identifying and escalating personnel issues to the Manager, Intake/Conflicts.
Administrative duties such as timecards, PTO, holiday coverage, employee reviews and other duties as assigned.