Configuration Technician

Agilant Solutions Inc•Plainview, NY

2d•Onsite

About The Position

An IT Configuration Technician installs, tests, and troubleshoots hardware and software, configures systems according to specifications. Key responsibilities include preparing IT equipment for deployment, performing daily system maintenance, troubleshooting technical issues, and documenting work. This role requires strong problem-solving and technical skills, a high school diploma or equivalent and some technical experience or certifications.

Requirements

Proficiency with operating systems (like Windows), Microsoft 365, and endpoint security tools; knowledge of hardware diagnostics, networking basics (LAN connectivity), and imaging software.
Ability to troubleshoot and diagnose hardware and software issues, analyze root causes, and implement solutions.
Strong interpersonal and communication skills to explain technical solutions to non-technical users and provide customer support.
Attention to detail: Necessary for following instructions, documenting work, and ensuring equipment is configured correctly.
Organizational skills: Ability to manage multiple tasks, maintain logs, and organize schedules for upgrades and maintenance.
Intermediate understanding of desktop operating systems, various software applications, and PC/Server/Network hardware.
Intermediate understanding of principles and theories of network systems and management.
Intermediate understanding of Internet technologies and products.
At least three years of technical work experience or equivalent education.
At least two relevant technical certifications (e.g., A+, Network+ and Security+) or equivalent experience.

Nice To Haves

Two or more years of technical work experience.
One or more relevant technical certifications (e.g., A+, Network+ and Security+).

Responsibilities

Installation and configuration: Install and configure operating systems, software, and hardware components like desktops, laptops, and peripherals.
Testing and troubleshooting: Test hardware and software to ensure functionality and diagnose and resolve technical issues for users.
System maintenance: Perform daily maintenance, create deployment images, and maintain asset inventory and logs of repairs.
User support: Provide technical assistance to users, including training on new equipment and software, via phone, email, or in person.
Documentation: Maintain records of repairs, fixes, and maintenance schedules. Create and update standard operating procedures and documentation.
Equipment preparation: Provision, configure, and prepare IT equipment for shipment or deployment according to customer requirements.