Configuration Technician I

iT1•Phoenix, AZ

21h•Onsite

About The Position

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a Configuration Technician I to join our team. iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade running in the Small Business category. This role is a great entry-level role in the IT consulting and managed services world. As a Configuration Technician I assigned to a client through iT1 Consulting, your role is essential in ensuring the smooth setup, configuration, and deployment of IT assets. You will serve as a hands-on technical resource, working directly with client systems to prepare and deliver high-quality hardware and software solutions. Your attention to detail, technical troubleshooting skills, and commitment to quality will directly support the client’s operational success and reflect iT1’s standard of excellence.

Requirements

1-3 years of related experience
Excellent communication written and verbal skills
CompTIA A+ or comparable experience
Working knowledge of Windows and Mac operating systems
Working knowledge of common desktop applications
Working knowledge of invoice and report printers
Strong knowledge of desktop and laptop computer hardware
Ability to work full time
Occasional travel (Locally – up to 25%)
Dependable transportation for traveling to client site
Ability to multi-task

Nice To Haves

Knowledge of Autopilot and JAMF is a plus
Knowledge of PowerShell use is a plus

Responsibilities

Set up and configure computers and peripheral based on the scope of work.
Accurately diagnose the problem with a malfunctioning PC, Mac, laptop, printer or other peripheral.
Perform quality control on the project assigned.
Respond to order requests and customer emails to assist in troubleshooting any problems that arise.
Image and quality-check laptops, desktops, and virtual desktop infrastructure (VDI) to ensure proper operation and software installation.
Perform physical and application configuration of invoice and report printers, including Zebra and Canon models.
Install and configure hardware and software on user devices and servers.
Troubleshoot desktop, laptop, and end-user hardware/software issues.
Bench test refurbished devices such as PCs, monitors, switches, and phones.
Configure and deploy card readers and other peripheral devices.
Create and manage user access accounts and permissions.
Perform server hardware configuration and support deployment readiness.
Utilize PowerShell to support automation and streamline configuration processes.
Unpackage, prepare, and coordinate hardware devices for shipment.
Support Azure Virtual Desktop (AVD) and Vision deployments, including QA, staging, and printer tagging.
Troubleshoot and resolve printer issues during and after deployments, including remote support and reconfiguration.
Assist with SCCM collections and software package deployments, ensuring successful installation and resolving any failures.
Serve as a subject matter expert (SME) for Zebra and Canon printers, workstations, and peripheral devices during deployment validation.
Respond to ServiceNow tickets to resolve hardware, software, and access-related issues.
Document processes, configurations, and troubleshooting steps accurately.
Contribute to continuous improvement initiatives.