Configuration Specialist [CS-2026-07]

Agate Software • San Juan, PR

8d • Hybrid

About The Position

At Agate Software, we are building a better world by revolutionizing how government agencies and nonprofits manage their grant processes. Our solutions empower our customers to maximize their resources, drive compliance, and focus on their core missions of distributing millions of dollars in funding for critical social services. Our success is built on three pillars: Innovation, Integrity, and Impact. For over 20 years, Agate Software has been at the forefront of transformative innovation in the grant management industry. Our journey is marked by groundbreaking achievements and a commitment to pushing boundaries. By simplifying complex workflows, enhancing transparency, and turbo-charging efficiency, we enable our customers to maximize the impact of their funding. Always challenging the status quo, we strive to set new industry standards and we are seeking the brightest minds to join us in this mission. If you're ready to apply your expertise in a dynamic, growth-oriented, mission-driven environment, read on to see how this position aligns with your skills and interests! Please note that this is an onsite position that is eligible for a hybrid schedule (3 days required onsite/2 days remote) after the first 90 days. Agate Software is on the lookout for a proactive and versatile Configuration Specialist who thrives in dynamic, fast-paced environments. As a vital part of our Operations team, you will play a key role in shaping the digital experiences of our clients, ensuring our software solutions are not only functional but also transformative. We seek a problem-solver, a technical wizard who is driven by the challenge of meeting diverse client needs and delivering high-quality outcomes.

Requirements

• High School Diploma or equivalent plus 2 years of professional work experience
• Proficiency in MS Office Suite
• Solid understanding of networking principles
• Critical thinker capable of complex problem-solving under tight deadlines, delivering innovative solutions and continuously improving our processes.
• Exceptional communication skills, with the capacity to clearly convey complex information to non-technical stakeholders and collaborate effectively across diverse teams.
• Eager to learn and adapt in a rapidly evolving tech landscape, using your knowledge to drive forward our mission of delivering top-tier digital solutions.
• Keen eye for detail, ensuring all configurations are executed perfectly, aligning closely with client needs and project goals.

Nice To Haves

• Further education or certifications in technology or STEM-related fields is a plus.
• Experience with software development is highly desirable.

Responsibilities

• Configure and optimize software applications to meet specific client requirements, ensuring seamless functionality and user experience.
• Act as a first responder to system issues, adeptly identifying problems and implementing effective solutions to minimize downtime and enhance system reliability.
• Rigorously test and validate configurations, guaranteeing that every solution adheres to high standards and client specifications before going live.
• Provide essential support to both clients and team members, sharing your technical expertise and contributing to a collaborative work environment.
• Develop and maintain comprehensive documentation for system configurations and contribute to the continuous improvement of internal processes to enhance productivity and effectiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED