Configuration & Product Specialist

Vanguard EMS, Inc. • Beaverton, OR

7d

About The Position

The Customer Product Specialist is responsible for receiving and responding to customer needs and requests, problem solving and/or coordinating resolutions of issues, keeping customers informed of product status, linking production, and supporting activities with customer requirements and negotiating changes. Vanguard EMS, Inc. is in the service business. Even with Vanguard’s state of the art technology, vast manufacturing capability, and leading-edge information tools, we wake up every day thinking about how best to serve our customers, suppliers, and the communities in which we live.

Requirements

• Advanced proficiency in computer systems, including Microsoft Excel (vlookups, etc), Office, Outlook
• Good overall understanding of circuit board assembly manufacturing processes and systems
• Knowledge of Documentation Control and MRP Systems
• Ability to work in team environment with customer order management, buyers and production personnel.
• Good communication skills – both written and oral, for internal and customer communication required.
• Ability to make commitments and provide visibility of progress.
• Positive attitude, and ability to work well under deadlines in a dynamic work environment
• Service-orientation and ability to negotiate with customer and internally to provide excellent service.

Nice To Haves

• Previous customer service experience in a manufacturing environment

Responsibilities

• Manage transactions for customer NPI process; collect and audit all needed information from customer.
• Initiate NPI’s and CO’s in Agile.
• Conduct NPI meetings to plan introduction of product.
• Conduct first-article debrief and convert product to production status.
• Receive and audit engineering change orders from customers.
• Coordinate business analysis to determine best timing and potential impact of CO.
• Coordinate effective implementation of CO’s and product phase-out process.
• Issue and control Return Material Authorizations (RMA’s) for warranty returns.
• Issue, quote, coordinate and control product projects for non-warranty.
• Coordinate and communicate with customer regarding customer-owned equipment.
• Establish and maintain master customer files.
• Responsible for set-up and maintenance of all part, BOM, point-of-use, and product pricing data.
• Cross-training in other accounting functions for role coverage and perform other duties as assigned.

Benefits

• Medical, Dental & Vision
• 401K (with employer match)
• Paid time off
• Paid holidays
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED