Configuration Manager| On-site

Xperteez Technology•Washington, DC

7d•$130,000 - $150,000•Onsite

About The Position

Seeking a mid-level Configuration Manager / Document Manager to support DOE/NNSA IT infrastructure operations. This role is responsible for establishing, implementing, and maturing configuration management practices across a complex enterprise network environment in alignment with ITIL v4 and modern Site Reliability Engineering (SRE) principles. The ideal candidate is equally comfortable designing processes, enabling automation, and collaborating across engineering, operations, security, and service management teams to improve service reliability, transparency, and operational control.

Requirements

3–6 years of experience in site reliability engineering, systems engineering, network operations, or configuration management
Hands-on experience designing or operating configuration management processes or CMDB solutions in an enterprise environment
Working knowledge of ITIL v4, particularly Configuration Management, Change Enablement, Incident Management, and Continual Improvement
Experience with enterprise network and infrastructure environments (on-premises, cloud, or hybrid)
Familiarity with automation, scripting, or infrastructure-as-code concepts (e.g., Ansible, Terraform, Git-based workflows)
Strong analytical skills with the ability to model dependencies and assess service impact
Active Top Secret clearance with investigation current within the last 5 years — required prior to start

Nice To Haves

ITIL v4 Foundation certification or higher
Experience integrating configuration management with monitoring, observability, or service management platforms
Exposure to SRE concepts such as SLIs, SLOs, error budgets, and reliability engineering
Experience supporting regulated or mission-critical environments
Knowledge of network configuration management tools and automated discovery solutions
Familiarity with Splunk, Ansible, Tenable, or Microsoft enterprise environments

Responsibilities

Design, implement, and mature the Configuration Management Practice in alignment with ITIL v4, ensuring configuration information is accurate, reliable, and fit for purpose
Define and maintain Configuration Items (CIs) across enterprise network, infrastructure, platform, and application components
Establish relationships and dependencies between CIs to support impact analysis, risk assessment, and service reliability
Lead the creation, validation, and lifecycle management of configuration data, including baselines and version control
Ensure configuration information supports value creation, risk reduction, and improved service outcomes
Select, implement, and integrate configuration management and discovery tools (e.g., CMDB, automated discovery, infrastructure-as-code repositories)
Automate configuration data collection, reconciliation, and validation to reduce manual effort and improve data quality
Integrate configuration tooling with monitoring, incident management, change enablement, and asset management systems
Support infrastructure-as-code and declarative configuration approaches where applicable
Partner with SRE, network, and platform teams to ensure configuration data supports reliability engineering, availability targets, and operational resilience
Enable incident resolution and problem analysis by providing accurate configuration and dependency data
Support Change Enablement by ensuring configuration impacts and risks are understood before changes are deployed
Contribute to service continuity and disaster recovery planning through accurate configuration baselines
Develop policies, procedures, and work instructions aligned with ITIL v4 guiding principles
Establish metrics and KPIs to measure configuration accuracy, coverage, and effectiveness
Support audits, compliance efforts, and governance reviews by providing authoritative configuration information
Act as liaison between engineering, operations, security, architecture, and service management teams
Educate stakeholders on configuration management concepts, responsibilities, and value