Configuration Manager

Nightwing•Dulles, VA

21h•$77,000 - $163,000

About The Position

Nightwing is seeking a Configuration Manager / Help Desk Specialist to manage hardware and software baselines, maintain the Configuration Management Database (CMDB), track asset lifecycles, and provide tier-1 through tier-2 technical support to end-users. The role bridges technical operations and service delivery by ensuring changes are properly documented while resolving daily user IT incidents. The position requires a high school diploma and 3 to 5+ years of combined experience in IT operations, configuration management, asset tracking, or help desk support. A bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Proficiency with ticketing and ITSM platforms such as Jira or ServiceNow is required. TS/SCI with polygraph is required on Day 1.

Requirements

High school diploma.
3 to 5+ years of combined experience in IT operations, configuration management, asset tracking, or help desk support.
Proficiency in ticketing and ITSM platforms such as Jira or ServiceNow.
TS/SCI with polygraph required on Day 1.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, or a related field.

Responsibilities

Maintain and update hardware, software, and network asset inventories in tools such as Jira, ServiceNow, or Confluence.
Track hardware and software configuration requests, support Configuration Control Boards (CCBs), and ensure changes comply with baseline standards.
Monitor equipment through procurement, deployment, maintenance, and safe disposition.
Conduct regular configuration audits and support internal and external compliance reviews, such as NIST or RMF framework reviews.
Triage, troubleshoot, and resolve end-user help desk tickets involving hardware, software, network connectivity, and operating systems.
Provision user accounts, deploy software packages using tools such as SCCM or endpoint management platforms, and handle hardware imaging.
Create and update knowledge base articles, user guides, and troubleshooting steps for the support team.
Partner with system engineers and network administrators to escalate complex, unresolved infrastructure issues.