Configuration Manager

Nightwing Intelligence Solutions•Sterling, VA

19h•$77,000 - $163,000

About The Position

Nightwing is seeking a Configuration Manager / Help Desk Specialist to manage hardware and software baselines, maintain the Configuration Management Database (CMDB), track asset lifecycles, and provide tier-1 through tier-2 technical support to end-users. The role bridges technical operations and service delivery by ensuring changes are properly documented while resolving daily user IT incidents. The position supports configuration management, IT asset tracking, compliance activities, and end-user service delivery. The successful candidate will maintain asset inventories, assist with change control, monitor equipment throughout its lifecycle, conduct configuration audits, troubleshoot user issues, provision accounts, deploy software, document support procedures, and coordinate escalations with engineering and network teams.

Requirements

High school diploma required.
3 to 5+ years of combined experience in IT operations, configuration management, asset tracking, or help desk support.
Proficiency with ticketing and IT service management platforms such as Jira and ServiceNow.
TS/SCI with polygraph required.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, or a related field.

Responsibilities

Maintain and update hardware, software, and network asset inventories in the CMDB using tools such as Jira, ServiceNow, or Confluence.
Track hardware and software configuration requests, support Configuration Control Boards (CCBs), and ensure changes comply with baseline standards.
Monitor equipment from procurement through deployment, maintenance, and safe disposition.
Conduct regular configuration audits and support internal and external compliance reviews, including NIST or RMF framework reviews.
Triage, troubleshoot, and resolve tier-1 through tier-2 end-user help desk tickets involving hardware, software, network connectivity, and operating systems.
Provision user accounts, deploy software packages using tools such as SCCM or endpoint management platforms, and perform hardware imaging.
Create and update knowledge base articles, user guides, and troubleshooting steps for the support team.
Partner with system engineers and network administrators to escalate complex, unresolved infrastructure issues.