Configuration Management Specialist

TEKsystems•Evanston, IL

4d•$50 - $60•Hybrid

About The Position

This team member will be highly technical and hands-on, and will work across a variety of teams at the client to gather and document requirements, propose and review asset discovery tools, and ultimately stand up and operationalize CMDB. They will have a SNOW admin to assist and some assistance from a couple of consultants for the highly technical work, but this resource must drive everything and be hands on technical in these systems.

Requirements

An ITIL certification.
5+ years of experience in Configuration Management.
Extensive experience with ServiceNow.
Proven experience implementing a CMDB in a complex enterprise environment.
Experience maintaining a CMDB.
A strong understanding of IT Operations Management.
Solid knowledge of Cloud hosting environments including Azure and Oracle.
High level knowledge of Agile.
Experience with Atlassian products Jira and Confluence
Experience with Asset Discovery Tools.
Experience integrating Asset Discovery Tools across a variety of hosting environments.
Experience designing CI classes, CI relationships and service models.
Experience building governance frameworks, operational procedures, and training documentation.
Excellent written and oral communication skills
Excellent collaboration skills
Exceptional customer service
Strong documentation skills
Strong analytical and problem-solving skills
The ability to conduct research into various products and share comparisons in a concise manner
The ability to present ideas in a business-friendly way
The motivation to work independently
The desire to learn new technologies as needed
Effective prioritization skills with the ability to execute tasks in a high-pressure environment.
A deep understanding of the tools, processes, and technologies outlined below.

Nice To Haves

New processes and tools.
Working with nontechnical team members outside of IT.
Being on-site two times per week.
Adjusting hours on occasion to support team members based outside of the US.
On-going learning and training to implement and support new tools, technologies, and projects

Responsibilities

Discovery: Work with the Service Management, Endpoint, Architecture, Infrastructure and Technology Operations teams to document requirements for an Asset Discovery tool. Based on requirements, identify and compare various Asset Discovery Tools. Based on requirements, complexity and cost, recommend an Asset Discovery Tool.
Implement Asset Discovery Tool: Once an Asset Discovery Tool is approved, develop a comprehensive project plan for implementing it. Upon purchase, work across all required teams to complete the necessary integrations to feed assets into ServiceNow. This includes endpoints, servers, serverless infrastructure (such as Azure containers), SaaS and PaaS assets, etc. Ensure that proper change management processes and security best practices are followed for the implementation.
CMDB setup: Conduct analysis to determine how to configure the CMDB. Create a comprehensive project plan for standing up the ServiceNow CMDB. Work with the ServiceNow admins to configure the ServiceNow CMDB. Assure that incidents, requests and changes are linked to corresponding configuration items.
Documentation and Training: Create and maintain comprehensive technical documentation for all aspects of the Asset Discovery Tool and the CMDB implementation. Securely store all service account credentials within the PMP system. Create training materials for various teams based on role (for example Endpoint will differ from Infrastructure). Conduct training for extended IT teams that are not actively involved in the implementation.
Operationalization: Establish roadmap for lifecycle maintenance and a process for keeping it current. It should cover a full year and be updated quarterly. Recommend automated workflows and operational best practices that will ensure the proper upkeep of the CMDB.