Configuration Management Database Administrator I
About The Position
The Configuration Management Database (CMDB) Administrator I is responsible for maintaining Correctness, Compliance, and Completeness to sustain a healthy overall CMDB. They update Configuration Items, maintain Application, Business, and Technical Services, as well as collaborate with a myriad of external teams for requests. This position is considered a technical expert on WGU and its internal systems, understanding complex infrastructure relationships. Works alongside ServiceNow Administrators blueprinting and building changes within the CMDB on a sprint-by-sprint basis. Responsible for mapping internal system relationships and configuring dependency maps to demonstrate vulnerabilities during outages. Also assists the change management process inside the university. Understanding of the Change Advisory Borad process is critical. The CMDB Administrator I requires an emphasis on system knowledge, and maintaining good rapport with external teams is imperative. Requires a technical understanding of up to senior level administration of internal applications and systems inside the university. Demonstrates leadership principles and provides technical expertise mentoring for others.
Requirements
- High School Diploma or equivalent
- 1 year of experience as an Application Support Engineer I, Problem Analyst I, or software/infrastructure engineering
- Familiarity with AWS Services
- Data mining experience using data intended for forecast modeling and predicting of trends
- Advanced administrative experience in ServiceNow
- Familiarity with CSDM (Common Service Data Model) and how it works within the CMDB
- Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.
Nice To Haves
- Bachelor's Degree
- AWS Cloud Practitioner Certification
- Linux+ Certification
- ITIL Foundations v4
- Agile knowledge
- IIQ experience
Responsibilities
- Receives escalated calls, emails, and intake tasks for configuration items.
- Resolves de-duplication and reclassification tasks in ServiceNow.
- Builds relationships and rapport with key business leaders, including executive management.
- Acts as a Subject Matter Expert for integrating with technical teams.
- Offers team consultations, as needed, for CMDB-related technical knowledge.
- Maintains CMDB Integrity by monitoring Correctness, Compliance, and Completeness.
- Leads or participates in trainings for increased knowledge of external teams’ systems and operations.
- Participates in Change Management meetings.
- Increases the Knowledge Library as new processes are learned or developed.
- Incrementally improves practices where appropriate and collaborates in identifying and formulating new practices where possible.
- Provides after hours on-call assistance to Ed Tech through answering chats in Microsoft Teams and responding to OpsGenie alerts for emergencies.
- Demonstrates leadership principles and provides technical expertise mentoring for others.
- Performs other job-related duties as assigned.
Benefits
- bonuses
- medical, dental, vision, telehealth and mental healthcare
- health savings account and flexible spending account
- basic and voluntary life insurance
- disability coverage
- accident, critical illness and hospital indemnity supplemental coverages
- legal and identity theft coverage
- retirement savings plan
- wellbeing program
- discounted WGU tuition
- flexible paid time off for rest and relaxation with no need for accrual
- flexible paid sick time with no need for accrual
- 11 paid holidays
- other paid leaves, including up to 12 weeks of parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
