Configuration Management Analyst 2

Metra • Chicago, IL

2d

About The Position

The Configuration Management Analyst supports Metra’s positive train control (PTC) program and Engineering Department configuration management (CM) processes, including change requests, configuration, defect, and release management. Reporting to the Manager, PTC Configuration Management, the analyst assists with daily and long-term CM operations, coordination, and planning. The role supports configuration management for integrated hardware and software systems and helps maintain accurate configuration data and records in applicable online systems.

The analyst provides Level 1 and specialized Level 2 troubleshooting for the product lifecycle management (PLM) system and CM-related activities. The position also contributes to the development of CM policies, procedures, workflows, and instructional materials; supports meetings and action-item follow-up; and may represent Metra on the Change Advisory Board as a liaison on PTC interoperability. The role requires a commitment to safe work practices and may include other related duties as assigned.

Metra is a large commuter rail system serving six counties in Northeastern Illinois. Its Engineering Department builds and maintains fixed assets including buildings, stations, bridges, track, and electrical, telecommunications, and signal systems. The salary offered depends on qualifications; candidates with at least eight years of required experience may receive offers up to the midpoint of the salary range.

Requirements

• Bachelor’s degree in computer science or a STEM-related field, or an equivalent combination of education and experience totaling four years in engineering or IT systems.
• Three years of experience in configuration or change management.
• Working knowledge of configuration, change, defect, and release management processes, concepts, principles, and techniques for a wide range of configuration-controlled items.
• Working knowledge of configuration planning and controls.
• Knowledge of contract requirements, specifications, and deliverables associated with configuration management processes.
• Knowledge of CM industry standards and regulatory requirements.
• Intermediate skills in Microsoft 365 (Word, Excel, PowerPoint, SharePoint, Access) or similar productivity systems.
• Familiarity with Bentley ProjectWise, AssetWise, or similar PLM tools.
• Good written, verbal communication, and interpersonal skills for assisting with project management, stakeholder interaction, and meeting facilitation.
• Good organizational, analytical, and problem-solving skills, with attention to detail.
• Ability to work in a fast-paced environment, independently and as part of a team.
• Ability to keep abreast of new CM technologies, innovations, and trends.
• Willingness to travel within Metra’s six-county region.
• Availability to work flexible hours in the early morning, late afternoon, evenings, or weekends.

Nice To Haves

• Experience with PLM systems.

Responsibilities

• Provide basic Level 1 and specialized Level 2 troubleshooting support for the PLM system and configuration management activities.
• Track, document, and complete change requests, and ensure configuration data and other CM information are accurately updated in applicable online systems.
• Participate in developing CM policies, procedures, and workflows for change, configuration, defect, and release management.
• Support baseline sets of configuration items for moderately complex integrated hardware and software systems.
• Assist with facilitating department and project meetings; track, document, and distribute action items and ensure they are completed.
• Provide instruction on processes, procedures, and software needed to support CM functions, and ensure instructional materials are updated.
• May serve as an agency representative on the Change Advisory Board and as a liaison on PTC interoperability.
• Promote safe work practices and maintain and foster a safe work environment.
• Perform other related duties as assigned to meet the organization’s ongoing needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level