Configuration/Change Management Specialist

Empower AI Inc. • , DC

2d • Hybrid

About The Position

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Requirements

• 5+ years
• Bachelor's in IT or related field
• ITIL 4 Foundation Certification
• Secret Security Clearance

Nice To Haves

• COMP TIA Sec + Certification

Responsibilities

• Maintain accurate and timely records of all configuration items, and coordinate configuration information with incident, problem, change, and release management processes.
• Use automated discovery methods to reconcile configuration updates with established baselines.
• Record, track, and monitor all CIs, settings, and component changes within the C/CM system; maintain logical and physical models of service area devices, site topology, and their relationships to ensure accurate, up-to-date configuration records.
• Apply automated master data management techniques to reconcile manual updates and network discovery results with the configuration baseline, ensuring data integrity and consistency across all C/CM tools and activities.
• Develop, update, and maintain comprehensive baseline documentation for all systems and applications (e.g., designs, build procedures, test reports), alongside standardized SOPs and best practices for C/CM activities.
• Manage the end-to-end change management process by preparing, submitting, and presenting change requests—including impact/risk assessments and implementation plans—to the Enterprise Change Board (ECB), and execute emergency change procedures for critical issues when expedited approval is required.
• Conduct ongoing assessments and periodic audits of configuration items, baselines, and the computing environment to ensure strict compliance with established C/CM plans, department requirements, and operational standards.
• Conduct post-implementation reviews to validate successful deployments and identify lessons learned; provide regular C/CM reporting, including metrics on change success rates, configuration compliance, and baseline drift.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level