Confidential Treatment Coordinator
About The Position
Join a dynamic and patient-focused dental team in the Greater Portland, Maine area as a Dental Front Desk Coordinator. In this essential role, your professionalism, organizational abilities, and patient communication skills will help create an exceptional experience from the moment patients walk through the door. We are seeking a candidate with prior dental office experience required, and treatment planning experience strongly preferred. The ideal individual is confident discussing treatment recommendations, coordinating insurance benefits, and guiding patients through financial arrangements while maintaining outstanding customer service in a fast-paced clinical environment. This is an excellent opportunity for a motivated dental administrative professional looking to grow within a supportive and collaborative practice.
Requirements
- Prior experience in a dental office is required
- Strong knowledge of dental terminology and dental office workflows
- Familiarity with insurance verification, billing processes, and claims management
- Excellent organizational and multitasking skills
- Strong communication and interpersonal abilities
- Proficiency with Microsoft Office and standard office technology
- Ability to thrive in a fast-paced, team-oriented environment
Nice To Haves
- Treatment planning and insurance coordination experience strongly preferred
- Experience with dental software platforms such as Dentrix, Eaglesoft, Epic, Meditech, or similar systems preferred
- Bilingual skills are a plus
Responsibilities
- Greet patients warmly and professionally while delivering exceptional customer service
- Manage multi-line phone systems with strong phone etiquette and professionalism
- Schedule appointments efficiently to support optimal office flow
- Coordinate patient check-in and check-out processes
- Verify insurance eligibility, benefits, and coverage information
- Present and discuss treatment plans with patients
- Assist patients with financial arrangements and insurance-related questions
- Maintain accurate patient records and documentation in EMR/EHR systems
- Support billing, claims processing, and collections activities as needed
- Ensure compliance with HIPAA and confidentiality standards
- Perform general administrative and office support duties including filing, data entry, and appointment reminders
Benefits
- Competitive compensation based on experience
- Health insurance
- Dental insurance
- Paid time off
- Retirement plan
- Supportive team environment with opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
