8460 Confidential Administrator

PSEG•Springfield, NJ

4d•Hybrid

About The Position

This Position reports to the Corporate Claims Supervisor - Systems & Support. (Corporate Claims resides in PSEG’s Services Corporation, reporting to the Executive Vice President and General Counsel / Law Department.) Under the general direction of the Supervisor, position performs a variety of complex and specialized administrative, clerical and operational support assignments for the entire Corporate Claims department.

Requirements

High School graduate or 3 years operational and support experience.
6 months to 1 year experience in claims processing or related field (i.e. customer service).
Technically proficient in Microsoft Office products: Word, Excel, PowerPoint and Outlook Calendar and Teams.
Good typing and/keyboarding skills.
Must possess a valid U.S. driver’s license and maintain a satisfactory driving record.
Excellent communication, customer service and telephone skills.
Adaptable and a team player, capable of handling workloads and responsibilities in times of high claim volume.
Ability to handle difficult customers.
Must be able to interact with all levels of staffing within the Corporate Claims Organization.
Ability to process basic transactions.
Compliance with the Department of Energy's regulation 10 CFR 810 is required.

Nice To Haves

Familiar with PSEG departmental and corporate administrative policies, practices and procedures.
Familiar with applicable claims/legal software (i.e., Roxi CMS, SAP, iManage, Lexis Nexis, etc.).
Demonstrated working knowledge of PSE&G operations.
Claims and/or Insurance Industry experience.
Bilingual.

Responsibilities

Input and update information on all active, open and closed claim files.
Handle calls/emails from claimants; elicit factual background information, and set up case files for assignment and investigation.
Handle initial claim denials and avert potential complaints from claimants.
File cases when no additional handling or assigning is needed.
Handle calls from internal clients and designs claim assignment to the appropriate Corporate Claims Consultant/Specialist.
Handle the set up and assignment of cases for Litigation (Summons & Complaints, Subpoena & Records requests).
Process all incoming mail and intra-company correspondence and attaches pertinent back up material.
Process financial transactions (e.g. claim checks) and routes to the appropriate level of management.
Process Billing & invoices as well as Cancel and Rebilling.
Prepare file documentation for Intra-Company Arbitration and decides inclusion of appropriate supporting case documentation.
Maintain supplies and support the Corporate Claims Organization with clerical and administrative request.
Uphold record retention on existing physical files (ex: Judgments/Minors).
Provide support to the pole relocation function.
Extract, prepare and update Monthly adhoc reports (Electric, Gas, Financials).
Assist Legal Department with processing Expense, Releases as well as obtaining W9 Forms.
Attend departmental meetings.
Direct customer's calls/inquiries for non-claims related matters to the correct department for follow-up & resolution.
Training new hires.