Conference Services Manager

Four Seasons Hotels and Resorts•San Francisco, CA

2d•$87,000 - $92,000•Onsite

About The Position

The Conference Services Manager is responsible for coordinating all requirements for various conference groups booked by the Sales Department. This role is responsible for enforcing the terms of the sales letter of agreement and guiding meeting planners through the planning process. The Conference Services Manager will communicate the needs and expectations of the client with all departments in the hotel, ensuring successful execution of group and client satisfaction.

Requirements

College degree preferably specializing in Events/Hotel Management or equivalent experience is required.
Exceptional time management skills to client and hotel deadlines.
Forward thinking to exceed the purpose and vision of all assigned programs.
Teamwork is the cornerstone within the division and throughout our engagement with the hotel operation.
Successful candidate must possess legal work authorization in the United States.

Nice To Haves

Previous experience in Catering & Conference Services is preferred.

Responsibilities

Coordinates all requirements for various conference groups booked by the Sales team and ensures successful execution of group and client satisfaction.
Negotiates with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
Coordinates with the Sales Department and Catering to insure proper utilization of function space to yield maximum revenues.
Finalizes the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.
Supervises the execution of banquet events.
Reviews all function space with Banquet Manager and when necessary head house attendant.
Ensures satisfaction of client at the outset of all events.
Finds solutions to the inevitable challenges and glitches that arise while groups are on property and keeps Director of Catering and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
Assists with all guest inquiries within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections.
Assists Conference Services Department as required, particularly during large group movements.