Conference Services Manager - Must have experience!
About The Position
The Catering Conference Service Manager is responsible for the coordination and servicing of all group bookings along with some social/wedding events when assigned by DOC. This role requires maintaining complete knowledge of and compliance with all departmental policies, service procedures, and standards, as well as the correct maintenance and use of equipment. The manager must anticipate guest needs, respond promptly, and acknowledge all guests while maintaining positive guest and employee relations. Familiarization with all hotel services, features, and local attractions is essential to respond to guest inquiries accurately and resolve guest complaints to ensure guest satisfaction. The role also involves monitoring and maintaining the cleanliness, sanitation, and organization of assigned work areas. Key knowledge areas include scheduled group functions, hotel function space, room capacities, meeting and banquet room settings, function room features, menu pricing, guarantee and payment policies, room rental charges, service charges, shipping and receiving policies, outside vendor services, and banquet service standards. A general working knowledge of all hotel departments is necessary for successful convention planning and implementation, and the ability to effectively handle multiple events is crucial.
Requirements
- Experience required
- Must have experience!
Responsibilities
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment.
- Anticipate guests needs, respond promptly and acknowledge all guests.
- Always maintain positive guest and employee relations.
- Familiarization with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain knowledge of assigned scheduled group functions, times, locations and requirements.
- Maintain knowledge of location of all hotel function space and function room capacities and name of rooms.
- Maintain knowledge of all styles of meeting and banquet room settings.
- Maintain knowledge of function room features-lighting, sound system, telephone capabilities, etc.
- Maintain knowledge of menu Pricing, guarantee policies, payment policies, room rental charges, service charges, shipping and receiving charges.
- Maintain knowledge of shipping and receiving policies, outside vendor services.
- Maintain knowledge of banquet service standards.
- General working knowledge of all departments in the hotel to ensure successful planning and implementation of conventions.
- Effectively handle multiple events.
Benefits
- FREE Jekyll Island Annual Parking Pass
- FREE Team Member Meals
- Competitive salary with performance bonus plan
- Affordable medical, dental, vision, long-term and short-term disability, and life insurance benefits.
- Pet insurance
- 401k plan with employer matching after 1 year
- Complimentary meals
- Paid time off and holidays
- Food & hotel discounts at Noble House Hotels & Resorts nationwide, for you and your family
- Career growth opportunities
- On Demand Pay - Your Pay before Pay Day
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
