Conference Services Manager

CHE WESTIN NASHVILLE LLC • Nashville, TN

1d • Onsite

About The Position

At The Westin Nashville, we believe every gathering is an opportunity to create meaningful experiences and help our guests feel their best. As a Conference Services Manager, you will bring that philosophy to life by leading the planning and execution of group events from the moment they are turned over by Sales through the final farewell. You’ll serve as a trusted partner to our clients and a key connector across hotel teams, ensuring every detail—from guest rooms and meeting spaces to food and beverage and special requests—is thoughtfully planned and seamlessly delivered. In this role, you’ll oversee event details and contractual commitments, prepare and distribute convention resumes and Banquet Event Orders (BEOs), coordinate closely with hotel departments, and accurately forecast group room and food and beverage revenues. Most importantly, you’ll anticipate needs, communicate with purpose, and create confidence for both our clients and our teams. If you’re passionate about hospitality, thrive in a collaborative environment, and take pride in creating experiences that inspire wellbeing and leave a lasting impression, we invite you to join The Westin Nashville.

Requirements

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Employees may be required to work varying schedules to reflect the business needs of the hotel.
• Attendance at all scheduled mandatory training sessions and meetings is required.
• Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities.

Nice To Haves

• Passion for hospitality
• Thrive in a collaborative environment
• Pride in creating experiences that inspire wellbeing and leave a lasting impression

Responsibilities

• Build and maintain strong, professional relationships with clients through timely, accurate, and proactive communication.
• Anticipate client needs and proactively address requests, concerns, and expectations before and throughout their event.
• Serve as the primary liaison between clients and hotel departments to ensure seamless communication and execution of events.
• Communicate hotel policies, procedures, capabilities, and event details clearly with clients and internal teams.
• Review and confirm all event details prior to arrival and throughout the event to ensure alignment with client expectations and Westin standards.
• Conduct pre-event meetings with appropriate hotel departments to ensure teams are prepared and any potential issues are addressed in advance.
• Maintain accurate, organized, and up-to-date client and event files.
• Ensure contractual commitments and agreed-upon event details are accurately communicated and fulfilled.
• Develop strong working relationships across departments to support a collaborative, service-focused environment.
• Respond promptly and professionally to phone calls, emails, and other client communications.
• Maintain thorough knowledge of the hotel’s layout, amenities, policies, procedures, and event capabilities.
• Respond effectively to client concerns and work collaboratively with hotel leadership to resolve issues and deliver exceptional service.
• Ensure all events meet established quality assurance and brand standards.

Benefits

• FREE Parking for Full-Time associates
• FREE Associate Meals
• Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
• Discounts on Rental Cars, other popular hotels, and hotel alternatives
• Discounts on tickets to concerts, Theme Parks, and other attractions
• Discounts on Car and Computer Purchases
• Associate Recognition events, celebrations, and parties year-round

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed