Conference Services Manager - Embassy Suites Denver Downtown

Sage Hospitality•Denver, CO

22h•$62,000 - $66,000•Onsite

About The Position

The Embassy Suites by Hilton Denver Downtown and Convention Center is seeking a Conference Services Manager. This role involves planning, organizing, and managing the in-house details for large group and convention bookings, including guest rooms, menus, and set-ups. The position focuses on the execution of all aspects of event planning, from contract signing to VIP needs, amenities, group resumes, and rooming lists. The hotel is a Silver LEED™-certified property located in Denver's downtown area, offering an environment focused on learning and development.

Requirements

More than two years of post high school education.
One to two full years of employment in a related position.
Working knowledge of banquet/catering food and beverage services, policies or operations.
Knowledge of computer equipment.
Ability to compile facts and figures in accordance with established procedures.
Supervisory skills needed.
Communication skills required to provide information and associated services to hotel management and guests.
Excellent hearing necessary for verbal interaction with guests and associates.
Excellent vision necessary to view set-ups.
Excellent speech communication skills required for verbal interaction with guests and associates.
Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.
Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally.
Mobility - ability to service clients on a moment notice, variable distances.
Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum).
Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.
Inside 95% of 10 hour day.
Outside 5% of 10 hour day.
Exposure to extreme summer heat of 95 degrees and above, and winter cold.

Responsibilities

Responsible for the management and planning of meetings/conventions and related activities.
Attends Banquet Event Order (BEO) and staff meetings and performs as a team leader for all hotel department staff participating in the event delivery process.
Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
Coordination of all group business as developed by the sales manager.
Contacts and appropriately follows up on all signed/contracted business within 5 working days.
Determination and coordination of all event planning needs.
Maintains well documented, accurate, organized and up-to-date file management.
Develops customer profiles and maintains an effective trace system.
Develops strong customer relationships through appropriate client communication.
Follows up on all client needs and inquiries in an efficient and expedient manner.
Focuses on revenue-generating activity and maximizes selling time.
Details, up-sells, and finalizes program details with the client, including space requirements, audio-visual, times, equipment, menus, themes/decorations, etc.
Prepares appropriate resumes and paperwork to ensure quality service.
Manages function details and related activities to ensure that program requirements are satisfied.
Anticipates and handles customer complaints and/or problems.
Oversees all billing details for hotel groups, including processing of deposits, direct bill applications, credit card authorizations, and coordination with accounting.
Improves hotel convention services' products through participation in the development of new sales tools and systems, analysis of competitor products, and understanding customer needs.
Monitors and controls individual client event budgets and details to maximize revenues and minimize expenses.
Attends and leads pre-conference meetings as needed.
Coordinates the pre-con between the client and hotel staff and reviews the details of the BEO with all parties.
Closes out all groups, including pickup in the sales system (Delphi) and commission owed, including processing with accounting.