Conference Services Manager

Washington Duke Inn & Golf Club • Durham, NC

3d • $60,000 - $65,000 • Onsite

About The Position

The Conference Services Manager is responsible for orchestrating and overseeing all aspects of conference and event services within the organization. This role involves coordinating with clients, vendors, and internal teams to ensure seamless execution of events, from initial planning through to completion. The Conference Services Manager plays a pivotal role in enhancing client satisfaction and achieving business objectives by delivering high-quality, memorable events that align with the organization's standards and client expectations.

Requirements

• Minimum of 3-5 years of experience in conference services, event planning, or hospitality management, with a proven track record of successful event execution.
• Experience in managing a team and coordinating with multiple departments to ensure seamless event operations.
• Demonstrated experience in budget management and financial planning for events.
• Previous experience in a customer-facing role with a focus on delivering exceptional service.

Nice To Haves

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• A combination of education and relevant experience may be considered in lieu of a degree.

Responsibilities

• Develop and maintain strong relationships with clients to understand their needs and expectations for each event.
• Collaborate with sales and marketing teams to promote conference services and secure new business opportunities.
• Plan and coordinate all logistical aspects of conferences and events, including venue selection, catering, audiovisual requirements, and transportation.
• Create detailed event proposals and budgets, ensuring all aspects of the event are accounted for and within financial constraints.
• Lead and manage cross-functional teams, including event coordinators, vendors, and support staff, to ensure successful event execution.
• Oversee the setup, execution, and breakdown of events, ensuring all activities are conducted smoothly and efficiently.
• Monitor event timelines and ensure deadlines are met for all deliverables.
• Conduct post-event evaluations to gather feedback, measure success, and identify areas for improvement.
• Stay informed about industry trends and innovations to continuously enhance the quality and competitiveness of conference services.
• Ensure compliance with all health, safety, and legal regulations during event planning and execution.
• Resolve any issues or conflicts that arise during the planning or execution of events in a timely and effective manner.
• Prepare and present reports on event outcomes and performance metrics to senior management.
• Strong problem-solving skills and the ability to make quick, effective decisions in a fast-paced environment.

Benefits

• 401 (k)
• 401 (k) Matching
• Medical, Dental, and Vision benefits offered
• Additional Supplemental Coverages Offered - Short Term Disability, Long Term Disability, Critical Illness
• Paid Time Off
• Holiday Pay for 8 holidays, Birthday pay
• Employee Assistance Program
• Complimentary Employee Meal
• Onsite Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level